WaterWalk Hotel Dallas-Las Colinas

The hotel housekeeping staff came to my room twice the morning I was checking out. At 9:30 a.m, a man on their staff who said he was housekeeping doing a "room check," came to my door, which I thought was very strange. I am a frequent traveler and have never ever seen anything like this bizarre “room check” happen at a hotel. He had a laundry cart with him, but no normal maid cart, which I also thought was strange. 30 minutes later, a maid came and tried to enter my room. She didn't even knock or identify herself as hotel staff or say she was housekeeping. She just tried to come straight into the room. Thank goodness I had the security latch on the door! I did not appreciate being bothered by their housekeeping staff (not just once, but twice,) the morning of the checkout of my stay. It was inappropriate and invasive. Checkout at this hotel is noon, not 9 a.m. There was no reason to disturb me in my room before the checkout time. I was very taken aback by the bizarre "room check" thing that happened at 9:30 in the morning the day of my checkout. It was inappropriate, shocking, invasive, and completely not a part of normal hotel protocol. I was also bothered that the maid thought she could just enter my room without even knocking or identifying herself. At the very least, this hotel needs a "do not disturb" door hanger or magnet or something to that effect, like all the other hotels.

I stay at this location anytime I am in the area. It is convenient to everything. Great rate for all the services you receive. Would recommend to anyone!

Enjoyed my stay at this property. Very nice apartments!

Lovely place to stay, very quiet.

Incredible employees at WaterWalk; Great location and very clean room. We’ll stay again