Arte S By FIFI Serviced Suite

When I am reach the hotel, I am hard to get my luggage, that was no people help me to take luggage. Then I requested security at the lobby assist, he was strongly rejected. When I go check in they said, it is need to shared room. I am never know it and read it when I booked at hotel.com. It was very disappointed. Then when I go in the room, it is very dusty of the whole house. Disappointed again. I need to get out from the rooms to had showers. Then after few days it was a lot ants in the whole house. And a lot flies fly in when open the balcony doors. Lift button very hard to press. I had to press the button very hardly. We are unable to press the swimming pool level. We have to go to level 5 first. Then walk by staircase to reach level 6 for swimming. For the first few days I am can’t go for swim, it was under maintenance. Beside then this the lift and lobby is don’t have air conditioners. When we are go out from the house then we are sweat.

This place could be nice, but it just isn't. The price isn't justified, should've stayed somewhere in Georgetown for a better location and price. We were aware of the distance, but thought the place would be nice enough to justify the inconvenience. Nope. Generally dirty, in the room and around the building, such as random pieces of scotch tape on the wall. Jacuzzis are cold water. "Hot" water in shower was really weak. Water boiler but no tea or coffee provided. Taxis can't drive up to the door, or they at least presume they can't cross the gate, so you have to walk down to the road. Sometimes you have to wait an eternity for the tiny elevator to show up. A lot of small things add up to a really unpleasant experience. Overall they just miss every detail.

At the check in counter, instructions not so clear, no one to guide to the actual accommodation and you have to find your way there. When u finally find the unit, no light and have to unlock the door in the dark. Upon enter into the unit, lots of ants around the living room and master bed room. Shock to see the window blind railing in the master bed room was damaged and almost falling off. The unit has 3 bed rooms with towel that is not water absorbent. Not hand soup. Not enough toilet roll when run out. Have washing machine without clothes hanger. Have dish washing detergent without sponge. Went down to feedback and was told that maintenance team will fixed the curtain. On the 2nd day, the sink water drainage pipe bursted and the dirty water soiled the kitchen and in 3rd day morning have requested to clean up the kitchen mess and to exchanged soiled towels. ALL requested did not happened until my check out. What a crap service that the service provider that not even able to support. I also saw another angry guy that complained choked shower drainage and I doubt the problem was solved. My suggestion is that unless you can withstand the lousy service, if not don’t even bother to think about it. Book at your own risk.........and good luck. By the way just opposite the stay there is a stretch of food outlet that offer Turkish and Muslim food. 7-11 is available too.

Nothing much to complain. Rather decent stay. Counter staffs need to be more experience.