Starfish Las Palmas - Adults Only

Nice breakfast buffet

Great location. Nice resort. Friendly staff. Food could be better? But this is Cuba.

In January 2020 I spent six days in this hotel and had to move five times from one unacceptable room to an other. I had the following problems with the room: 1, urine smell inside the room, 2, huge cockroaches in the room, 3, NO FIRE ALARM inside the room, 4, no working air conditioner and the temperature was around 30C, 5, the balcony door was stuck, 6, no phone in the room, 7, very dark room, 8, extremely loud music from the near park until 3 am, not possible to sleep. We asked the hotel for help but they were not helpful and sent us to check out the other room before we move - they said it’s the guest’s responsibility. We had to pack and carry the luggage. There is no lift but more buildings and we had to carry all our stuff with no help. Floors were covered in water and I fell once. I asked the staff to speak with the manager, the manager never came to talk to me, although I wanted to sort out many problems, didn't care about me. At first sight I liked the hotel, but after all this I will never go back there.

Very dirty, bed linens were with stains, pillow cases with gray dust stains, dirty drops on doors. View on local bus parking, backyard between a few buildings, garbage. Do not recommend

Decent hotel for the money. Of all of the all inclusives I saw available on that stretch of beach this was the best option for the price.

Good location, but the room needs a LOT of renovations. The bathroom is supper small and dirty and mirror old. I requested King bed and got two double beds. One of the beds was broken and made a lot of sound. No phone in the room either to talk to front desk. Extra fees at check in as well to be able to eat in the buffet. Good stay but i wouldn’t stay here again, for the price $215 plus $140 at check in.

Beach was pretty much it. Staff was so rude, they will try and be sneaky to get some tips, but more than that, they are plain meam

The property is quite old. For the room, the biggest problem is the blankets. They were so dirty and wore out. The staff were not helpful at all. I’m not sure if it’s because we weren’t buying the all-inclusive package. Won’t go back again.

We really liked this property and will stay there again. We love Varadero and trying out the restaurants/eateries in the area so we purchased the European plan (breakfast only.) We cannot comment on the lunch or dinner meals, however, breakfast was delicious! By purchasing the European plan, we did not have access to the pool or the huts on the beach, but both areas looked to be very well-maintained. The staff were very friendly. The resort itself was very clean, even the public washrooms were cleaned regularly. The only negative aspect we encountered was the noise level at night. We were not in the main hotel but in one of the smaller units located on a side road across the street from the main hotel. There are two night clubs located not far from our room. We are not into the night scene and we found it a little hard to sleep with all the music. We were told by some other guests we spoke with that they did not have that problem. They were staying in the main hotel. The hotel itself was a nice surprise! We definitely give it a two-thumbs up!

Overall, the service was not as expected for the price we payed. We experienced some problem with the door to our room - first it was open when we arrived, and there was pee in the toilet. After we told the reception, they just gave us new cards and sent us around a lot. When I finally told them I wasn’t satisfied and wanted to complain, they did not take it well. They were extremely rude and didn’t offer any compensation. I’m usually very satisfied with the hotels I book, and this was the only bad experience I had in Cuba.