Casa Rosa Gran Hotel Boutique

Great service overall

Everything was perfect , Excellent detail of the hotel, breakfast was served at 8 am and we had to be at the airport at 8, very friendly prepared a take-away lunch, the Attic Restaurant has the best view of the cathedral I will back again in December I’m inlove with Puebla

Pésima experiencia. Las habitaciones son miniatura. Solo unas cuantas (las más caras) tienen VENTANAS. Las demás, son boquetes sin luz natural. El "lobby" es un pasillo donde apenas caben 2 personas sentadas. Pésima idea si llegas en auto, descargas todo entre mentadas de madre de los otros autos, pq no tienen estacionamiento. El personal es MUY amable, pero se ve que los dueños son unos marros que no quieren contratar gente, pq el mismo que te recibe, es el que te da tu habitación y te sube las maletas. CERO recomendado. /// Terrible experience. Rooms are way too small. Only a few of them (the most expensive ones) have WINDOWS. The others, are squares with no natural light. The "lobby" is a mini corridor which allows 2 people at the same time. Terrible idea if you get there by car. They have no parking lot, so you have to get your stuff down in the middle of cars and people insulting you for obstructing the street. Staff is VERY nice, but it's clear that the owners have no intention of hiring more people: the guy that meets you on the street, is the same guy that gives you the room and get your luggage to you. Not recommendable AT ALL.

We loved the location of this hotel - right across from the cathedral, and our room had a small balcony that looked out onto the cathedral. We didn’t even request such a room - they just gave it to us! The bed was very comfortable. The negatives were that the room and bathroom were both very small and the bathroom had a smell of toilet-bowl cleaner that wafted out to the room if you didn’t keep the bathroom door closed. At one point my husband lost his room key (one of those plastic programmable ones that all modern hotels have.) He got a new one and didn’t think about it again. But when we went to check out, they said we had to give back 3 keys or pay 200 pesos (about $5) for the lost key. Luckily he was able to dig in his bag and find the lost key, but it left a bad taste for the hotel there at the end. Those keys are worth about 10 cents and we felt it was poor customer service to try to make us pay.

Excellent location, beautifully decorated. Staff is excellent. Wonderful experience. Restaurant is one of my favorites in Puebla

Beautiful, modern design of rooms directly across from the cathedral. The staff is friendly, helpful, and very customer service oriented. Marianna was particularly helpful to us during our stay.

This was the perfect hotel for our visit to Puebla. Upon check in, hotel team upgraded us to a room 2nd floor with a view right across street to Cathedral!! Apparently I had booked room with no view. Nice surprise! Staff very helpful. Very clean. So close to Zocolo, restaurants, and walking around historic district and museums. Friday nights, there's a 15 min projection show on Cathedral. Watched from our room. Highly recommend.

I LIKE THE HOTEL LOCATION JUST IN DOWNTOWN, EVEN WHEN IS FEAURED AS A BOUTIQUE HOTEL IT HAS NOT THE FACILITIES WE ARE USED TO, NO ROOM SERVICE, NO SLIPPERS AVAILABLE, .....

The location is ideal and can walk to so many museums, restaurants, beautiful churches, etc.

Fantastic location in the heart of the city. Room is nicely decorated, clean but very small room and has no windows. Good breakfast. Weak wifi. If you can get a room with window facing the cathedral it would be perfect!