Glam Habitat Hotel

Firstly, a word of warning: the pictures of this hotel don’t accurately reflect reality. Perhaps they were taken when the hotel first opened however it is already showing signs of wear and tear, and quite frankly bad maintenance. It felt quite grubby in parts. We stayed in a two bed apartment and there were greasy finger marks on walls and doors. It’s as though housekeeping just couldn’t be bothered to do a proper clean. Both lots of room service we ordered or separate days still had dirty plates sitting outside the front door - even though housekeeping came daily. Eventually I had to ask at the front desk for it to be removed. There was a loud noise in the second bedroom roof at certain times of the day, which we were told is the pool pump. To be fair the hotel did address our complaint immediately and offered to move us, however we chose to stay in the room as were told the noise wouldn’t be on at night (which it wasn’t) how if you like day naps we could see this being annoying. The hotel front desk didn’t seem particularly organised and didn’t have records of our booking inclusive of breakfast, and were trying to charge for breakfast again. When we produced the Hotels.com booking, they asked for a photo of it - this happened twice. On the plus side, the food at the hotel was excellent - room service in particular. Breakfast was good though slightly lacking in variety. The location is spot on for Kamala beach (a few mins walk).

Don’t stay here!! On our first full day we had $200 US dollars stolen from one of their maintenance staff. Our TV’s in the bedroom were not working and while they were working on them (4 men came in the room) we decided to step out for a quick bite to the beach..my niece left her backpack in the room in the corner (hard to see) and when she came back she was counting her money and noticed $200 of the $500 she had in the backpack were gone... hotel staff was immediately notified and since we could pinpoint who it could of been, out of the 4 men, we’re thinking this could be resolved fast but no... the on duty manager was helpful in getting the police involved immediately but the person or owner in charge didn’t give a hoot about what happened or that it was “obvious” that one of his personnel was clearly involved. In their eyes it was 100% my nieces fault (who is young) and in the end they refused to take some ownership in the issue... then annoyingly we had no choice but to stay there, as there was nothing else available in the area to fit our needs...it was awkward waking in/out of the hotel and seeing the people who may have stolen for us. The “slap in the face” came when we checked out. We closed out our bill about 2 hours before actually leaving the hotel and as we were walking out the door to our waiting taxi, they made us wait while they went upstairs to make sure we did not “incur charges” during that 2 hour period waiting for our taxi! Shameful! Don’t stay here!!!

The reception lady work at night is not nice and impolite.

Amazing staff and hotel, modern amenities. Special thanks to Thirt and the reception team! Will come back again!

Absolutely lovely modern hotel just a few minutes walk from Kamala beach restaurants and beach. Lots of mod cons and lovely little pools attached to some of the rooms. Superb breakfast and staff (make sure you give them all the keys back at the end as they get a little upset if you can’t find them). Little tip use the app grab for taxis in Phuket they are everywhere and much cheaper than the hotel prices