V Palm Springs

So first of all this hotel aesthetically was great. The issue I had was with the service. I understand people are partying in Palm Springs, but the people next to me raged until 7:30 am cackling like hyenas making it- you guessed it- impossible to sleep. I called the front desk at 2:30am and 2:45am and no one even answered. Finally at 4:00am I called again and someone answered. They said they would check it out and try to get them to settle down. They never did. In the morning (after I slept 0 hours) I politely let the front desk know what occurred, not asking for anything just providing feedback, and they just said thanks for letting us know and nothing else. I was disappointed they didn’t take it more seriously that their night staff / security team was letting people wild out until an insane time with no consideration for other guests. They were hardly apologetic. Another service issue - there aren’t enough staff at the pool. It shouldn’t take me 25 mins to get a round of drinks when the pool isn’t even busy. Plus I get told I have to order food from a different person which really cramped my style as I was in dire need of fries and had to wait another 20 minutes for that persons attention. Also the sheets felt like paper, not comfy. The hotel is pretty but needs to work on their standards of service.

The afternoon bartender Jose was the best bartender I’ve had in about 25 years don’t let him go

This hotel it’s so bad they said four stars but it’s not worth it more than zero star. I get headache from the AC and bad service. The mattress it’s so bad and everything there is Dirty and Annoying. When I try to talk with the office there is only bad person in the office no supervisor no manager only one guy. I’m not recommended anybody to sleep there I recommended to sleep in the street it’s better than this hotel

Really fun vibe and nice clean rooms with amazing mountain and pool views!

We booked 1 night here then extended it to 2 more nights 4 hours after arriving. That’s a pretty good recommendation right?!? Super chill. Great pool area. Loved the weekend yoga.