V Palm Springs

I had to ask four times for maintenance at the room and the built in outlets did not work. There appears to be some maintenance issues.

Someone else’s bra was hanging back of the restroom door and socks were under the bed. It seems they don’t clean under the bed and back of the restroom door. Not the kids friendly hotel. Too loud AC.

The music was just abnormally loud, had a buger on the wall of the bathroom, lipstick all over the back of the door of the bathroom, bedsheet had stain on it. The fridge took forever too cool and very small.

So first of all this hotel aesthetically was great. The issue I had was with the service. I understand people are partying in Palm Springs, but the people next to me raged until 7:30 am cackling like hyenas making it- you guessed it- impossible to sleep. I called the front desk at 2:30am and 2:45am and no one even answered. Finally at 4:00am I called again and someone answered. They said they would check it out and try to get them to settle down. They never did. In the morning (after I slept 0 hours) I politely let the front desk know what occurred, not asking for anything just providing feedback, and they just said thanks for letting us know and nothing else. I was disappointed they didn’t take it more seriously that their night staff / security team was letting people wild out until an insane time with no consideration for other guests. They were hardly apologetic. Another service issue - there aren’t enough staff at the pool. It shouldn’t take me 25 mins to get a round of drinks when the pool isn’t even busy. Plus I get told I have to order food from a different person which really cramped my style as I was in dire need of fries and had to wait another 20 minutes for that persons attention. Also the sheets felt like paper, not comfy. The hotel is pretty but needs to work on their standards of service.

The afternoon bartender Jose was the best bartender I’ve had in about 25 years don’t let him go