EVEN Hotel New York- Midtown East

This hotel is great, I've stayed at one before. I have two main issues though. First, our plane was late getting in, meaning we arrived at the hotel at 3am. We were tired and just wanted to go to bed. We were told we had to wait because the system was rebooting and just sat there for 5-10 minutes and the person checking us in said there was nothing he could do. Also, they make you pay a bunch of fees onsite for facilities you likely won't use. Then they give you a free drink ticket, but the bar doesn't open til 5pm, when you're out in the city.

The Hotel is in a great location in Manhattan and good value for money, very safe, rooms well maintained, wi fi etc. Facilities for workout in bedroom in addition to workout program. CityBike passes and complimentary drink were appreciated. Would definitely recommend Hotel to family and friends.

The desk staff were very professional and friendly. Our room was absolutely the quietest ever in any hotel, which was really appreciated and very calm decor. Yoga mat and some exercise equipment was a nice feature too. We asked for additional pillows twice but housekeeping did not deliver, nor were coffee and tea pods refilled and hot cups. No shower caps were provided which is a basic. Overall a great stay and definitely a return visit.

Best hotel I ever stayed in

My partner and I stayed at this hotel, partially because we were curious about its focus on wellness. I'll discuss the positive parts first: there's a lot to enjoy at this hotel, including the outdoor terrace, the colorful mood lighting in each room, and free flavored water at the lobby. But I was surprised to find that the room bed left my back aching-- its mattress was too soft. I personally think hotels should have firmer, not softer mattresses. Soft mattresses sound cozy, but firmer ones provide more body support for people regardless of their sleeping position. Unfortunately, I woke up multiple times during the night because the mattress was too soft, and I woke up with sore shoulders and back. I'm thankful that this hotel had exercise equipment in the room, plus a gym. But the gym is tucked away in the corner of the lobby-- shouldn't it be the centerpiece here? I also think EVEN Hotels could invest in swimming pools and massage therapies, all of which help people's wellbeing. EVEN Hotels is the only wellness themed hotel I know, and it is a bold approach to take. While their current amenity offerings is a great start, swimming pools and holistic massage therapies (reflexology, cupping, etc.) could be great additions.