Sortis Hotel, Spa & Casino, Autograph Collection

If you want to relax: don‘t go there: pool is a constant dance party. Food at pool overpriced and just not good. Rooms are spacious and very good, especially the shower. But daily water and coffee refills done randomly. Sink did not work, fixing it took several calls until they came. NYE party blasted through hotel until 0920am - forget your sleep and we were 10 floors away of that party. Had two vouchers for a free mini bar refill on out beds: nobody could tell us what is included, how to use it: they promised to call us back, send somebody up, get in touch with manager: nothing happened: nobody called, came up - we gave up after this. Front desk has no idea, no idea where to go, no idea about trips to book, they had no intention to give some details about the city map: unwilling, unmotivated and untrained staff overall. Spa is dark and a maze until you are there. Sky lounge was mostly closed and very dirty. Again: shower, room itself and location is great but the management is really bad and staff need some serious training. I will give this hotel 2 years more: without changes it will go down. Honestly not worth whatever star rating they have: it is just not worth it.

Love this property. My home in Panama when on business.

The toilet flush was making a non-stop noise, it was impossible to sleep, we called the reception they send someone over and it took him an hour to fix it, obviously we waited for him to leave the room to go to sleep! Towels were dirty! Hairdryer was not working, neither the minibar refrigerator! Spa!? Oh no, don't go there! It's freezing! Went there for a massage, was expecting a warm room, we ve got cold, couldn't relax, ... and in front of the hotel, the sewer was leaking on the streets, we were having long jumps to get over the dirty leaking! This one is not the hotels fault we know, but it all adds up! Hated our stay!!!

Enjoyed my stay. Clean and well appointed. I had a suite very large , two full baths living room , kitchen and dinning area. Abundance of drawer s and closet space. Good restaurants at the hotel. Looking forward to staying there on my next trip.

Wonderful. Stylish hotel, lively poker room with action, sophisticated food choices in the market next to Reception, rapid check-in, excellent gym. Also thanks to driver Jorge for help with some tasks