Sortis Hotel, Spa & Casino, Autograph Collection

convenient location and spacious rooms

The rooms are fantastic and the staff is incredibly efficient and kind

Great hotel, loved the pool and the casino. Staff was very friendly!

The hotel is nice. We really loved the pool. They do sell passes to the local residents to use the pool for the day. The sad part is that they don’t enforce the rules for them like playing their own music. I’m just a little mad because on our last day the “acting managing food waitress delivery person” who spoke English decided to throw down on us for getting ice at the bar. It was like I committed an international ice felony. The sad part is that my ice machine on floor 16 was broken and no one fixed it during my stay. I just don’t need attitude as a paying hotel guest when I need ice. I would have gotten my own ice if my ice machine was fixed in the hotel. The air conditioning in the room isn’t great. The room was clean and each room had a Nesspro which rocks. The buffet breakfast was really good with a fantastic salad bar, omelette station and Panamanian Street food. The casino is definitely worth a look. They have an awesome bingo room with a $3 food buffet with drink purchase. Now that’s an old school Vegas deal. We also had to change rooms in the middle of our stay because our room door wouldn’t open. The whole fiasco took over two hours to fix which included my family witnessing security kicking our door down while we were in our wet swim wear. I’m still upset that not a single hotel manager contacted us to apologize for our inconvenience or to see if we were okay. The hotel has a lot of action including restaurants on the main floor and a little mall for shopping.

If you want to relax: don‘t go there: pool is a constant dance party. Food at pool overpriced and just not good. Rooms are spacious and very good, especially the shower. But daily water and coffee refills done randomly. Sink did not work, fixing it took several calls until they came. NYE party blasted through hotel until 0920am - forget your sleep and we were 10 floors away of that party. Had two vouchers for a free mini bar refill on out beds: nobody could tell us what is included, how to use it: they promised to call us back, send somebody up, get in touch with manager: nothing happened: nobody called, came up - we gave up after this. Front desk has no idea, no idea where to go, no idea about trips to book, they had no intention to give some details about the city map: unwilling, unmotivated and untrained staff overall. Spa is dark and a maze until you are there. Sky lounge was mostly closed and very dirty. Again: shower, room itself and location is great but the management is really bad and staff need some serious training. I will give this hotel 2 years more: without changes it will go down. Honestly not worth whatever star rating they have: it is just not worth it.