Royalton White Sands Resort & Spa All Inclusive

Wonderful hotel, great for families and couples !!! Or even a group of friends. I would highly recommend this hotel

Michel, Obiteljsko putovanje od 3 noćenja, sij 1, 2021

Autentična recenzija gosta s web-lokacije Hotels.com

Staff not very friendly otherwise okay

Obiteljsko putovanje od 1 noćenja, pro 23, 2020

Autentična recenzija gosta s web-lokacije Hotels.com

I was a Diamond Club member when I stayed at the Royalton. Paul & Kerice were my butlers, they were absolutely AMAZING! They were very informative & always made sure I was taken care of. Thank you!

Arielle, Putovanje s prijateljima od 5 noćenja, stu 25, 2020

Autentična recenzija gosta s web-lokacije Expedia

Best part - was my room which was amazing. It was large and quite comfortable. The large shower with double rain shower heads was perfect, bed was comfortable and the room had plenty of space. However, 7 out of 10 staff members did not allow me to feel comfortable nor spoiled. I would lay out on the beach or poolside often, and could not locate staff to assist me regularly. The food (specifically breakfast) was sub-par and the resort was always out of options at dinner - thereby, the menu was outdated and inaccurate.

Aaron, Romantično putovanje od 10 noćenja, stu 20, 2020

Autentična recenzija gosta s web-lokacije Expedia

Royalton White Sands is actually closed but the alternative Blue Waters was very nice. I called 2 days before my visit to ask about opening status which they confirmed so I had a mini heart attack when my transfer driver said it is closed. I also asked about the availability of the diamond club and presidential benefits and was assured that everything was still available but that is not the case. We booked a One Bedroom Ocean View Presidential Suite Diamond Club. We were very impressed with the location but annoyed that we didn't get the semi private pool we booked as we were on the 4th floor. Check-in with Moya was smooth and she was delightful. We met our butlers Lacey Ann and Ryan who gave us a tour, got us lunch and drinks right away. These two were nothing short of amazing. They were professional, responsive and anticipatory. They are always brining us something and calling or texting to check on us. If we don't respond they walk the property to find us. WE LOVED IT! Paul at the lobby bar was the best bartender and Andre who served us at the steakhouse and italian restaurant was superb. The buffet experience was very disappointing. The food was just ok and not much variety especially when it comes to Jamaican options which I was really looking forward to being in Jamaica and the staff left much to be desired. I'd really pass on the extra upgrades next time till things get back to normal but if you choose them, definitely confirm at check-in.

Heather, Romantično putovanje od 5 noćenja, stu 11, 2020

Autentična recenzija gosta s web-lokacije Expedia

During my trip, November 6th- 13th 2020 I was to meet with friends and we all booked at the royalton white sands. Upon my arrival 2 days after my friends I learn that they were moved to the blue waters side WITHOUT being informed until check in. I arrive and the staff and manager of the Diamond Club tell me that there is no way for me to move my room because they have nothing comparable to the presidential swim out that I reserved for the 7 days of my stay. And that if I moved i would be downgraded to a lesser room in comparison. I decided to wait it out because the staff told me it was a short walk to the other side and I would barely notice. It rained for 3 days straight when I arrived. I noticed. And the lighting in their walkways was VERY dim so walking back after a few drinks and at night in the pouring rain proved to be difficult. It was only until I expressed my displeasure via an orbitz survey that they made an attempt to move my room to blue waters. I move over to blue waters into the least luxurious room that they have. The bottom of the barrel. They told me there were no swim outs nor presidential suites available and they did not even have the courtesy of giving me an “upgraded” “ocean view” room. I literally got the bottom of the barrel. The room was nice because the property is newer but I’d reserved the “swim out presidential suite” for my stay so you can imagine my displeasure after unexpectedly being split from my friends and not being accommodated properly.

Justin, Putovanje s prijateljima od 7 noćenja, stu 6, 2020

Autentična recenzija gosta s web-lokacije Orbitz

Had an amazing view! Very friendly staff. Because of COVID not all restaurants were open and no shows or activities to do. Great place just to chill. It rained the whole week there so no excursions but that was No Fault of the Royalton. We actually stayed at Blue Waters because White Sands was not open. Loved it!

French, Romantično putovanje od 7 noćenja, stu 2, 2020

Autentična recenzija gosta s web-lokacije Expedia

The property has a beautiful ocean view. I did not like the fact that the property did not advertise that all of the amenities would not be available prior to booking. This resort states they have 11 restaurants however only 3 were open when we arrived. There was a foul odor in the room at times as well as the elevator. We agreed to a spa treatment and was told one price we paid it and when we checked out they tried to charge us $50 additional dollars. We also ordered room service which was confirmed and never arrived, we complained and received a call stating they knocked on the door and no one answered however the COVID protocol indicated that they were to leave the bag of food at the door. The staff argued with us and basically called us liars very unprofessional.

TeeTee, Obiteljsko putovanje od 5 noćenja, lis 28, 2020

Autentična recenzija gosta s web-lokacije Expedia

Amazing

It was really amazing, love the hospitality.

Stacy, Obiteljsko putovanje od 2 noćenja, lis 28, 2020

Autentična recenzija gosta s web-lokacije Hotels.com

Property was well kept. People cleaning the beach constantly, cleaning was nonstop throughout the entire resort. We got upgraded ( traveling during a pandemic has it perks) and our room was amazing! It came with a butler service. Paul and Klarice were amazing and took care of all our needs and made the entire trip for us! Temps taken before you entered any restaurant and hand sanitizer given. Food was AWFUL! Buffet only open for breakfast, the first day we got a GIANT black hair in our pasta at the Italian place. The jerk chicken was so dry. My kids lived off French toast and hotdogs the entire time. The little island off the resort was filthy and hadn’t been used for a long time. Property is showing it’s age but still very nice however, we had a problem w the kids slides. They didn’t turn them on until late in the day and then we had to wait for the tank to fill so usual kids trick get to play in the kid section until 3 or so ( I had 3 kids ) so that sucked. Paul and Klarice and our room upgrade made up for the food. Rasta & Miss Beverly at the beach always made sure our things were safe and kept clean. We traveled in Late Oct2020. About a total of 60 guest in the entire resort while we were there so it was basically empty but still a wait at the swim up bar. Unfortunately, the coffee shop and breakfast didn’t open until 7am. My kids get up at 5:45/6 . So that posed an issue for us.

Michelle, Obiteljsko putovanje od 4 noćenja, lis 26, 2020

Autentična recenzija gosta s web-lokacije Expedia