SO Sofitel Bangkok

The hotel has good facilities, but we had problems with the plumbing in the shower where the drainage did not work even after reporting & fixing. It is a structural issue, I believe. Another disappointing encounter is that the hotel has instructed the taxi driver to add Bht50 to our taxi fare to the airport with out informing us before hand. I could have used the many taxis queuing at the front of the hotel, but we were ushered to another exit door where the hotel called the taxi (from the queue) for us. I am a local & had used taxis to the airport frequently without additional fees. My issue was that the hotel should have told us before hand. I spoke to the taxi driver and he was quite embarassed by the situation.

Great experience..... amazing staff service.... pool area is so chic... beautiful park views from the pool and from the wine bar/ reception areas!!!

Booked though hotels.com, got the wrong room category and the staff was very helpful with dealing with my room upgrade to a SO Lofty room (Which cost 3500 Bhat per night) even at early hours of the morning. First night we stayed, I informed the hotel my curtain wasn't working properly, they sent someone to check and obviously didn't actually examine the blinds properly, I was then woken up early morning by the light and didn't sleep well that night. The worse experience by far was the pool party, we had brought a table in the afternoon but then we went and got some food, they quickly sold our table to someone else which was actally OK since it was an event, Upon my return I was asked to buy an other table which I did without issues, they then asked me to follow this lady, across a busy party, to the bar. She then preceeded to ordering all of my drinks at once and gave my friend 2 bottles of vodka to hold and gave me a bucket full of mixers. She didn't have an idea where my table was, she then took out a folding table and put it right next a massive dumpster bin and tell me "here is your table". Having spent 2500 USD for a 4 night stay and over 1000 USD at the pool party, I felt completely violated by this experience. SO Sofitel bangkok has always been my hotel of choice everytime I am in Bangkok but I really have to think twice before I book this hotel again in the future.

Staff was wonderful, courteous and giving. The vibes of the hotel is trendy, chic, modern. Upon arrival the reception was informative, thorough, and complete. The rooftop is wonderful with probably one of the best Panasonic views in Bangkok. My only criticism was that the hotel could use a little upkeep not so much tidiness but the building itself ie the showers, the tiles, the pool area could be better. Perhaps also it’s tough to upkeep things like this in Asia . Vietnam was the same way, or perhaps it is just me. I would recommend this hotel yes, and I would stay here again.