Astana Batubelig Suite Villa - Seminyak

Enjoyable and unforgetful memories

Booking was paid upfront for 9 nights. After 3 days pool bacteria was so bad it was green & unable to see bottom. Room was serviced DAILY, yet no one noticed or attended to pool. I had to go to reception & ask for it to be cleaned. Unfortunately that day I came down with middle ear infection & infection to my body. I am disabled & travelling alone. I had t check out on day 4 & go to cheaper hotel & pay for 5 nights there as I had a friend staying there & needed someone to care for me. The hotel was not prepared to refund any monies at all. The next day they sent their driver to get me to sign a letter they had typed & I didn't quite understand this, & when I asked what is for & where will it go, I was told it was just for their records to register a complaint. I was sick so just signed it. Now they are using this to try to get out of refunding any money. And only after many ph calls & arguments with management they decided t refund 2ONLY nights accom.This is totally unacceptable. It has ruined my holiday, made me sick, & cost me nearly all of my spending money. It is not my fault they do not maintain proper pool hygiene, I paid my money up front & in good faith,I have travelled to Bali many times and never had one issue. The stress of this whole issue has just made my whole illness worse. SHAME ON YOU ASTANA BATU BELIG. YOU HAVE TAKEN ADVANTAGE OF A SINGLE DISABLED FEMALE WHO ENDED UP WITH EAR AND BODY INFECTION DUE TO YOUR POOR POOL HYGEINE MAINTENANCE.

Hotel was great rooms big and clean private pool was excellent only small negative was the distance of the hotel to main tourist areas not walkable but cheap can less than 10aud with tip would get you to anywhere you wanted to go

I would highly recommend this villa to anyone who visits Bali. The staff was very friendly when I arrived the villa at late night. The staff was so patient to show me everything in the villa and provided explanation thoroughly to the service they provide. I had a bad experience which involved with the money changer and when I told the hotel staff, they quickly arranged a hotel security to go back to the money changer with me to reclaim the money which it was supposed to be mine but the money changer somehow slipped some notes away without my knowledge. I was very happy that I could get the money back so I tipped the hotel security and receptionist for their help. It was really helpful of them and they desered all the good comments.

Our stay at Astana was great! The hotel offers free drop off at Seminyak area which is a great bonus. The staff are also very helpful and prompt to provide you anything you need. We had a really good time and we won't hesitate to choose Astana again the next time we come back to Bali.