Cloud19 Beach Retreat

We went when the weather wasn't great, but Cloud 19 had fantastic reviews so we were looking forward to a relaxing time in beautiful surroundings. The hotel and room were lovely, clean and well kept, however, we were really disappointed in the food and we were shocked at how expensive the food and drink, were compared to the quality. For example, they charge 280 baht for a bottle of bear and 70 baht for a fizzy drink. I enjoyed the stay, but, I am not convinced I would I go back.

Good Hotel but far from everything.... Idéal place for relaxation. We spent 3 days, during that time i could not belive how they left the beach unclean not to say dirty... Also Water and soda are way to expensive!!!

We spent 3 nights at Cloud 19 last week, and despite the weather not playing along (maxi rain!), we loved every minute. Our room was spacious, bright, immaculately clean, with a lovely view of the bay and virtually our own swimming pool at our doorstep! Nothing was too much trouble for the staff, who were very helpful, particularly the manager Shiela, who's great. We enjoyed that the hotel was small and private, and away from the frenetic tourist traps of Patong etc. We'll definitely be back!

JUST A GREAT DISSAPOINTMENT! DAY ONE ! BAD SMELL IN THE ROOM ON ARRIVAL AND SMELL STAYED RIGHT TO THE END OF OUR STAY ! BLOCKED SHOWER DRAIN ON ARRIVAL! THE FOLLOWING DAYS JUST KEPT THE PACE WITH A RUNNUNIG TOILET ! WORST OF ALL AN INTERNET THAT WAS DROPPING OUT CONSTANTLY OR FOR MUCH OF THE TIME NO SIGNAL AT ALL IN THE ROOM! NOT TO MENTION ALSO THE BREAKFAST THAT WAS MOST OF THE TIME ONE AND THE SAME C..P DAY AFTER DAY ! OVER ALL A GREAT DISSAPOINTMENT!

Hotel was excellent, very picturesque. They have two pools, one main pool overlooking the beach and a smaller pool on the 1st floor at the doorstop of our room. Each was amazing and very relaxing. We stayed the night of the Krathong festival and enjoyed their festival meal. They accommodated that one of us was vegetarian and served us a customized meal that was probably the best Thai meal I've had in our entire thailand stay. We purposely chose to stay on the east side of Phuket to avoid they overcrowded touristy areas. Knowing that there would not be much around our hotel, our purpose was to have a purely relaxing and laid back night which was excellent at this hotel. They also helped us organize a taxi to the ratsada pier to catch the ferry to Koh Phi Phi that was included in the price of the ferry. Overall, excellent place that I would highly recommend!