Hotel Nippon

The hotel was of acceptable standard and well located, with an adequate breakfast. But the desk staff completely mis-handled the 19% IVA tax, so I definitely cannot recommend them. I contacted them twice beforehand about IVA handling (no reply) and then told the desk person at check-in that I was a foreigner. My Spanish isn't great but she said the price listed and charged had excluded IVA, so I left the matter until I had a chance to double-check. The Hotels.com confirmation clearly stated that the price "includes taxes and fees", meaning that the IVA deduction should have been applied. So I showed this to the desk manager, Andreina, on checkout. With this evidence, she agreed that the price we'd been charged should be reduced by "$12" - which she said she would refund to our card the next day. Unfortunately, this did not happen. When I emailed Andriena at the end of our travels she claimed the price on the listing didn't include IVA. I reminded her of our discussion at the desk and sent a screenshot of the Hotels.com price page showing the "includes...taxes" wording. That was a week ago - no reply at all. This is very poor behaviour and very different from our experience in other places in Chile. I see that there have been other reviews of Hotel Nippon mentioning issues with IVA. Simply put - if you don't want to handle it properly, then don't advertise misleading prices which imply that it is included. There are other, more honest, places to stay in Santiago.

Room was extremely small, no complimentary drinking water, gave unnecessary concern about missing PID.

We felt the hotel could do with a makeover. The rooms were a little tired.

Near to down town which is good

Convenient location and good breakfast. Staff are friendly. The shower door seems not sealed well, which was leaking water.

I have mixed feelings about this hotel. Location is fine and within walking distance to lots of Santiago attractions. After being initially charged an extra 19% tax for paying in Chilean peso (reception said in English it was 1.19% so probably something lost in translation) hotel did finally let me switch to $US payment to avoid the tax after initially refusing that request. My understanding is that foreigners don’t need to pay that tax if hotel copies your immigration paperwork and has applied for exception for hotel with government. Beds are very comfortable and room is spacious. Bathrooms do need an update and some electricity switches weren’t working in room. Breakfast is OK but bread was hard as a riock. Don’t rely on reception calling you a taxi on departure. When I asked, they were going to call someone from far away and ‘pray that they would come’. We ended up walking down the street with suitcases and had a cab in 3 minutes. If you are looking for a basic place then hotel is fine, but we will look elsewhere in future.

La ubicación está perfecta, pero esta cerca del área de confrontaciones entre el gobierno y los manifestantes. Además el aire acondicionado es obsoleto, hace demasiado ruido

Trato exquisito de todo el personal del hotel. Se preocuparon de nosotros en todo momento, ya que nos cogió los días de máximo tensión en Chile.

Todo bien

Pedí una habitación doble, me la dieron, era una caja de zapatos, hiper chica, en el baño, la puerta de la ducha rota, el acondicionador no funcionaba, tuve que pedir los jabones para las manos porque tampoco había, en desayuno un poco pobre, poca variedad, el café frío, una lástima, las fotos no coinciden con la realidad, ojalá mejoren.