Palazzo Marzoli Resort

The folks who run this place should NOT be in the hospitality business. They were not friendly and we felt like we were making work for them every time we asked for help. The hotel has great views but is located on a busy road. With miserable hosts and the hustle and bustle of the road it tarnished our visit to this magical place.

Horrible service. We had reserved for our 50th Anniversary. Hired private driver to take us from Naples right up to hotel front door. As he unloaded our luggage this horrible woman from front desk comes running up saying no, no, you can't stay here we have no room for you. Even though we had our reservation and she knew we were reserved there. She was RUDE and yelled at our driver to take us to their "sister" hotel. Because of the stairs, etc. in Positano he couldn't drive us there, we had to hire a porter (another $50) to take our bags there while we had to walk and walk on our own...not knowing where this other hotel was located. The hotel was on the beach, which was nice, but just a "site manager" and no concierge to help us out. The woman at Palazzo Marzolie should be FIRED! The manger (Rosa) at the other property was very nice (Caravelle), but we booked an "elegant" hotel and though we were down on the beach, we got a more basic place. We feel humiliated and cheated. I do want to say that Rosa was very nice to us and tried her best to make us feel comfortable. The other woman (didn't catch her name while she was "shooing" us away needs a severe talking to and most preferably fired. You need to follow up with this hotel....we feel we should be reimbursed for the porter (both ways - because we had to do the same thing when we left). We also feel overcharged based on the difference in "elegant" vs more basic hotel. We are also owed an apology by hotel and you.

Well looked after and very clean boutique hotel. Staff were very friendly, but not all spoke english which made some communication a little difficult. We were given a great, spacious room on the top floor with a wonderful private balcony. The air-conditioning didn't always work though.. Had to call reception who seemed to have the control to turn it on/off. Luckily we weren't there in the heat of summer. The jacuzzi was also unavailable for use until June. Parking is available on site for 35 euro per night for a medium sized car. This was quite handy as public parking garages in the area were quite difficult to get to. The hotel is located on the top of the town.. To get into Positano you need to catch a local bus, the stop is a 2 minute walk away from the hotel. The hotel do offer a free shuttle service to and from, but are not always available to do so. Wifi is not free and very expensive per day charge. A very basic free breakfast is served in the room. Other items are available, but is quite expensive. Room service has a 20 euro fee for any orders.. there are only a couple of restaurants nearby. Beware of using their phone. We made a 20 min local call which cost 30 euro on check out. The rate of the call was not discussed prior to connection of the call nor were the rates documented anywhere in the menu. You need to leave your hotel key at reception everytime you leave the hotel. We were given the incorrect room key on one occassion- not sure how safe that system is

Do not stay here. Staff are incredibly rude and will do anything to rip you off. Also located at the top of the hill so be prepared to walk lots of steps

They did not help us with local info We paid a lot and they still charged us for $5 water from the mini bar Bed was hard and pillows had no body to them