Hotel Sunstar Heritage

Good service, helpful staff, decent rooms. Dinner and breakfast were very good, but overpriced. Didn’t like the location though. Took some time to get to the hotel.

The staff and service were excellent, and the room completely met our needs. We enjoyed walking around the neighborhood. It is a great place to stay to get a feel for the town, but not too far from the airport (about a half hour drive).

We were very pleased with our stay at Sun star. Hotel was clean and well maintained, staff were very friendly and accommodating with all our needs particularly with organising. We were appointed a wonderful driver Ashok who took care of us each day! Hotel is in a safe area with alot of places to eat and shops within walking distance. Breakfast was good each morning with a good variety! Would definitely return.

Staff very friendly, but WIFI seldom worked, electricity went on and off. At check out they tried to charge me again.

Nice staff and excellent service. Recommend to stay in that hotel. Breakfast awesome😋 Keep it up guys.

We arrived at at 3 am to a dark hotel,it took a few minutes to have someone open the door. Very helpful staff , breakfast was very nice on the roof top..helped us find atm the next day.

Not a good experience. The hotel itself is decent, but check out was and continues to be a nightmare. My Expedia rate includes all room charges and taxes. The front desk associate refused to honor my agreement with Expedia and told me that I must pay 18% in taxes. These taxes were already included in the Expedia rate. The front desk associate informed me that it is not my fault or the hotel’s fault and that I must pay the room charge, the taxes, and then “additional” taxes. Since I had a flight to catch, rather than argue, I let the associate charge my credit card again and told him I would contest the charge. Once I arrived to the airport, I received a message on WhatsApp from the hotel associate who apologized for overcharging me and agreed to provide a refund. He said he could issue the refund via PayTM which we do not use in the US. I have requested several times for my credit card to be refunded and have been told this is “impossible.” A very frustrating experience that soured my trip. I should not have to fight so hard to correct a mistake that was not mine. I will contest the charges directly with my credit card issuer and I will absolutely never stay here again.

Good location of hotel, close to Rajendra Place metro station, quiet and rather safe neighborhood. Improvement points: keep food warm in restaurant and enforce the "quiet nights" initiative. Hallways (not carpeted) very noisy at night and early morning from all the foot traffic and conversations of guests mostly. We had to ask a guest to go back to his room and talk on the phone at 7 am! Food in restaurant very good and staff very friendly, always willing to help and strive for improvement was very obvious.

The staff was helpful and their service was accommodating. The rooftop space and breakfast setup is quite lovely. The only minor complaint would be how the walls are so thin and it's easy to hear sounds coming from other rooms. One night, the noise of another guest snoring in their room was so loud, it prevented me from sleeping. Otherwise, the rooms are clean and comfortable. The bathrooms were even much nicer than expected. So for the price, I would say Sunstar Heritage is a good value. Just remember to pack ear plugs and you're all set!

Hotel is very clean and the staff is extremely friendly and helpful. It does not have the amenities as bigger hotels, but I was not there for that. They have a really nice rooftop restaurant. Location is very centralized. I would definitely stay there again.