Formby Hall Golf Resort & Spa - Liverpool

We booked and paid for our room via the internet. The cost for the 'exeutive room' was £198 - 30p. On our arrival, we were told that our payment had not been received. We again paid £125 - 0p. which was later returned as it was eventually found.The hotel charge of £198 - 30p.was paid for an 'executive room' for the easier comfort for my disability. However, the room that we were allocated was of a very 'standard room' quality. We appealed to the Manager who shrugged off our complaint and told us that the decision was 'irreversible' and told that we could not be given the company head-office to complain. We are desperately disappointed at the treatment we received and have also written to the BBC consumer programme 'Don't get done, get Dom.

Booked a room for 1 night as we were attending a wedding reception. We arrived before the 3pm check in time and our bag was kindly stored for us by the concierge. Our room was on the ground floor and was large and spacious and had a view out to the golf course. The food served at the wedding was lovely. Checkout was quick however on checking our credit card bill today we noticed that the hotel had debited us an extra £136.50 and we queried it they said it was the charge for the room - as we had paid through hotels.com when we placed the booking this left rather a sour taste as it was clearly marked on the check in documents that the hotel had been paid by expedia so for this reason alone we will not be returning to this hotel

Myself and friend decided to stay here as we were in Liverpool for the last Eagles concert in the UK. We arrived early in the morning and were looked after superbly. The lunch was delicious and the room was comfortable, clean and relaxing. We had a beautiful view of the golf course. Best of all, when we arrived back after the concert we were able to relax and enjoy a few tequila sunrises before heading to bed. Definitely recommend this luxury hotel

General nice, however you have to pay additional to avoid your room looking over an enclosed car park.Nice room chocolates pitty they and the box where wet (dropped in water ?!). Bar food ok but grilled chicken burger was only luke warm and definately not been grilled. The bathroom has some mould spots. Problems reported and was told I would get an email back - no reply. Room for improvement! Gym was ok but smallish, few heavy weight or machines. Bedroom was of good size and nice decor.