Queen's Court Hotel &Residence

Excellent location, large room, friendly service

Good points first deluxe suite spacious. Location great bars restaurants public transport. Friendly staff. Reception area bright. The interior of the room is dated particularly the bathroom,furniture and fixtures. The shower was over the bath but at the wrong angle and flooded the bathroom which wasn't helped by the fact that the water poured under the shower screenThis is not good for the elderly and there are no grab rails.The bottom of the shower screen ie. the rubber seal as dirty and we had to ask for it to be cleaned. The towels were rough and had seen better days as were the bath robes. The hotel is advertised as a 5 star. I really think the definition of 5 star needs to be clarified. I expected luxury which it is not. Functional only.

We booked a room for 3 nights with a king sized bed. When we checked in and went to our room, the bed was not even king sized and the A/C was not working. We called reception to inform them that the A/C was not working and said that he will send a technician to help us. We waited and called the front desk to follow up and we were informed that the aircondition was broken and that they will put a portable airconditioner in our room. So I asked my husband to go down and request if they can transfer us to another room. The first solution they came up with is to put a portable A/C in our room or we can transfer to a smaller room because they have upgraded us. At first we agreed to putting a portable A/C to see if it will work. But when it was installed, it was just too noisy. So i went back down to the reception and asked to be moved to another room. He admitted that he knew before we checked in that the A/C was broken, why the hell would he still give us that room and “upgrade” our room with a broken A/C???? Do you think that’s good customer service? From what i understand an “upgrade” means you get something better than what you paid for. We were happy to be transferred to our original room- a king size bec with an A/C working!

We loved this hotel. Very quiet, yet in the middle of a busy and fun area. Nice quiet courtyard with balconies overlooking. Good exercise room, pool and sauna. One of our favorite places after only one stay.

We recently stayed at this hotel for the second time and it was just as good as the first time we stayed here. The hotel is lovely and the room was clean and spacious. The staff here are friendly and helpful and happy to make recommendations for restaurants, etc. We would definitely recommend this hotel to others looking for somewhere to stay in Budapest.