Hivernage Hotel And Spa

They went above and beyond. My wife got ill, and they arranged for a doctor to come by, and then a cab to take us to several pharmacies to get the scripts that she needed. The service was awesome, and very reasonably priced.

The staff at the front desk and bell hops at the entrance are very friendly and provide great service with the exception of one girl working behind the desk (didn’t get her name, shorter with short hair). Our original room had an awful smell in it and the electrical outlets, the shower, and coffee maker all did not work. We moved to a different room the next day. Still an issue with the electrical outlets not working and the hairdryer working when it wanted to. The hotel overall looks lovely, but obviously needs some electrical upgrading and probably many other upgrades. The breakfast in the morning was great. The dining experience provided ok food with below average service.

Overall good experience and the hotel is centrally located so easy to get to everywhere.

The staff wasn’t welcoming and very rude, I told them it was my birthday and they should do something nice, and they never did anything, they made my stay feel very uncomfortable, I felt like if I asked the staff a question, they would get angry very quickly, not all staff was rude there was really lovely and polite ones but there was a particular guy that wore glasses, he was very very rude

Very nice hotel, brrakfast was great snd all the staff were very helpful and friendly. Highly recommend it.

Close to the square and citys souls you can walk yo it and the menara mall no need to take taxi. However we did not have water in our room for 2 days and the room was very dusty. And he cleaniness was so bad the lamps had lots of dust and the wall behind the headboard. Also we had to ask for water at all yime. He hotel does not have a kettle and if ou are from england and fancy a cuppa before bed you have to pay 35 dirhams which is nothing but it adds up. But all the staff were friendly

Swimming pool was cool no heather and pillows smell bad and to soft the shower with many details water came out every where because bath courtain was short

Hotel is unfortunately not a "5 star". It is more like 3.5. The shower wasn't great and bath tap did not work at all so had to fill up the bath using the shower head(!) The breakfast options weren't great for continental and crepes appeared to be out of a packet. The MySky bar was okay with a nice view but on the first night after requesting a strawberry daiquiri with crushed ice they brought me a citrus daiquiri with no ice and then took 45 minutes to bring us a portion of fries. Fortunately we were only there for 4 days but i'm sure there are better places to stay.

Very good hotel; I very often stay there... always perfect

Hotel is gross... not clean at all. Our entire room would flood every time someone would shower... not sure why, tv didn’t work 3 lightbulbs were dead when we checked in... staff not helpful not worth the money spent a little extra and stay elsewhere. Spa- paid for a 60 minuet massage normally you get the massage for that long I was in and out of spa in 40 minuets... the girl left the door open for most of my massage(mind you I’m nude) felt really uncomfortable and everyone I’d open my eyes she was on her phone... didn’t feel safe here what so ever. Said they have a airport transfer but when I asked they said I’d need a taxi because I was leaving at 8am... taxis in Marrakesh can be a little sketchy And didn’t appreciate that what so ever.