Renaissance New York Hotel 57

Pleasantly surprised by this hotel! Firstly, they let me check in really early and gave me a high floor, corner room. It was extremely spacious and clean with adequate pillows and linens. Very impressed.

Great time! Minor issue with bed not ready for kids on arrival was sorted out. Bed v comfy and shower Was great. Service staff excellent. Hotel is not that clear about what it has on site really. No room info or local advice folder in room that you might expect for tourists Fridge is an extra but hotel has ice machineson even numbered floors. No restaurant on site but breakfast for platinum members or 25 dollars a head I was told. As it happens there is a great breakfast place next door but not mentioned by reception staff for some reason. We went there everyday. I would go again as v close to Central Park and a good breakfast.

Perfect place for a weekend getaway. Close to Central Park and other things we had planned to do. Walkable to many great restaurants and attractions.

Not up to Renaissance standards — don’t even have room service

I've stayed at Renaissance hotels in several countries, overall the experience was quite good except this time. I chose this hotel because of my previous experiences in other Renaissance hotels, but this one brought me to question the quality of this hotel brand. Room-wise, my room smells musty. The air con is loud and keeps waking me up during the sleep. The sound of elevator is sharp, very easy to hear that "ding" especially in the midnight when the elevator arrives the floor. One light on the desk isn't working. Not equipped with room slippers and toothbrush. Bottle water isn't complimentary everyday; only 2 bottles on the check-in. As for service, all bellmen are amazing! The ladies at reception are the worst. I called and asked about the water, I said I was curious and kindly asked if they won't replace water in room. The lady told me, "yes, only 2 bottles free at check-in." And then, I told her "Got it, thank you". The next second, I was hung up. Shouldn't people say "you're welcome" in return when they hear "thank you"? Overall, I won't stay here again, and will definitely tell all friends about this experience.