a&o Berlin Mitte

Nicely located, friendly and helpful staff, clean.

If you know what you’re getting yourself into them this place is fine. Otherwise you’re in for a few minor / funny surprises: It is more of a hostel than a hotel, which not only means bunk beds (which were actually quite comfy I must positively admit) in small rooms with tiny bathrooms but also extra fees for things like bed linen (3.50 per bed) or towels in the bathroom (1.50 per towel) - none of which was mentioned on hotels.com at the time of booking (but doesn’t really matter, as the charges are negligible compared to the overall cost of a Berlin trip. ;-) There is only one elevator per building, so in case you want to get in or out by a certain time, give yourself some buffer as there will be a wait for the elevator - unless you take the staircase, of course. Also be prepared for lines at check-in since the place is quite big and there can be crowds of people checking in at a time. All staff, front desk as well as housekeeping, were always friendly and courteous, however I would have appreciated if housekeeping staff hadn’t been yelling all the time in order to converse with each other while cleaning different rooms on the same floor in the AMs - while your room has the ‘quiet / do not disturb’ tag on the door. The overall condition of the property is pretty good (as always in Germany), in the room as well as in the common areas. The place seems professionally operated and well organized. The location is conveniently located to various means of public transportation.

I can't stay this hotel 2 other men coming my room I have my wife and nice with me I was so angry go back to Hamburg home.try to contact hotel.com 3 time phone cut of I can't explain my problem you guys need to give me credit I hate this hotel I don't recommend no buddy.☹

This is a youth hostel, so be prepared for something basic. The bathroom is tiny, you can barely shower or go to the loo with the door shut. I stayed by myself so it was fine, I just kept the door open the whole time. The bed was quite uncomfy with only a small foam mattress, so for the second night I stacked two mattresses on top of each other and that felt a lot better. The room was also quite noisy, so I was glad I took ear plugs. Staff were hit and miss. Check in was slow with a big queue, but the staff handled it best they could. Management need to pay for more staff at front desk. One morning when I tried to buy a ticket for breakfast, 20 minutes before breakfast finished, the staff person said it was too late. Very odd. I think the staff just need more training.

Got charged for the second night of our stay even tho we checked out a day early. Very dirty rooms and appliences did not work correctly.