Gideon Putnam Resort And Spa

Beautiful place for a weekend away.

They claimed I booked 2 rooms through Expedia. I did not. I booked on with hotels.com. I told them put me in whichever cost $189 since that's what I booked and I showed confirmation. Email. Clerk said she couldn't see what I paid or to who. It was so stupid. I called hotels and they in error booked 2 rooms and fixed it. My room had a space heater !!?? Really no heat system ? !!??

This is an old remarkable hotel, in a fantastic, tranquil location. It has the potential to be one of the best hotels in New York state; but is let-down in areas. The positives first: the location, access and amenities are excellent and its very easy to negotiate your way around Saratoga and scenic routes. Easy to park and check-in was very easy. The highlight was the staff, very friendly and approachable throughout, one of the best experiences I've ever noticed - Well done! I really should have complained about the room, as this and the look of the hotel (mainly accommodation areas) let the experience down a fair bit. I decided to go all out and book a suite, but it didn't feel plush and I didn't feel special. There were no significant extras other than a swarm of stink bugs and lady bugs in the room and Ice-Room. The bed, which for some reason only had one night-stand?!? was too small, too bouncy and as soon as one person moves, it wakes up the other. We didn't sleep well on it for the 2 nights, which defeats the purpose of staying in a hotel (and paying for a room, let alone one of the best). We did eat there (room service) and the food was good, the water in the room was from Saratoga spa, but $6 a bottle, when you can just walk to the nearby springs and get it for free, really Putnam? I can recommend staying for a short period, but I plead for the hotel owners to update this tired gem, only then will I return.

I never expected to enjoy our stay so much. First of all, cleanliness is my important and yes it was clean. The staff was very helpful. There are wonderful bike paths, walking paths, also you have a couple of points of interest right there on the grounds. If you want to pamper yourself, you may, there are a variety of spa services. They have bicycles available. There is a restaurant and bar. You can sit and chat and have a beverage. I slept really well as the bed was comfortable. They also offer a ride into and from town if you don't want to take the car.

We stayed at this hotel for a wedding that took place at the Hall of Springs. The hotel service was excellent. The shuttle took us downtown and to the wedding which was wonderful. The staff was very friendly, helpful and kind.