Riu Cancun All Inclusive

I was charged improper for trip for the quality offered! This is 2/3 stars category hotel. The only positive side is location. Hotels.com MUST reevaluate this hotel under category 2/3 stars. And have their team to check this property ASAP and charge the right price for 2 stars. Everything else at this hotel is below expectation for a 4 star category hotel. I have been to over 50 countries. I stayed in all stars categories hotels around the world, from Peninsula in Chicago, Nizuc Cancun, Fairmont in Cairo, Ritz Carton, Four Seasons in Sidney to Holiday In in São Paulo. I am sure, that by now, I have an ideia what are a 4/5 stars hotel/resorts. First of all, the quality of my ocean view room was really BAD. The single beds, and sofa bed were so terrible that my husband and my son couldn’t stay longer. Unfortunately, I traveled with another couple, and I couldn’t leave sooner with my daughter too. The quality of beds, pillows, sheets were terrible. The bathroom had mold on the ceiling and walls, the toilet room had no trash can or fan, shower room without fan, old towels, no shampoo or conditioning, no shower cap, and old furnitures. I have to combine two pillows to have an ok one. There are NO duvets or comforts, but old and dirty blankets with at least 5 years of use. No service at the pool, outdoor “Cold tube and not a Hot tube”, no servir at the pool and poor food quality selection. I don’t have enough space to describe about this trip. Julie C

It’s a nice place. We ended up with 2 twin beds together but separated by blankets and a gap. Weird bed setup for a couple. Nice location and nice hotel. Most nights pretty good entertainment but 1 was karaoke yuk. No reservations so most nights are buffet unless you want to wait. Service was great, unbelievably friendly and hard working.i would recommend mostly for the beach and pool bar but if your wanting more experiences some days here and then a few not all inclusive in the area would be a happy medium.

The quality of the drinks and snacks is very bad, the food at the restaurant is good, coffee at breakfast is very bad, the check out procedure is ridiculous a long line in ridiculous!!!

The resort was very nice and right on the beach. There's a bar at every corner. It's a 3 minute walk from the strip. The food options were the same everyday. It said there was 6 restaurants but really it was one fancy restaurant and one buffet everyday. The buffet served the same things everyday. The staff was very nice and friendly. Also, didn't like that the wifi only worked in our room not throughout the whole resort.