Hotel Santa Maria Novella

Wonderful service and extremely helpful and friendly staff. Outstanding breakfast, comfortable beds and beautiful decor. Location was so convenient.

Overall, a nice hotel. The breakfast was really good and the staff in the breakfast room were fabulous. Our room was very small and the bed was quite hard, but it was a pretty room and very clean. There's also a bar downstairs and a rooftop deck to hang out on. Not the hotel's fault , but there are several restaurants etc. located in the piazza where it is located and it is extremely difficult to sleep due to the outside noise level. It seems many people don't sleep in Florence because the noise went on most of the night! Also, we purchased museum tickets through the hotel, which typically I find you get a discount or special pricing, and we were charged an upcharge of $10 per person for their services. That was upsetting to me and not what I would have expected from a nice hotel.

Good hotel, had everything you could want. Clean room, good breakfast, nice staff, good location. I will look to book there first when I return to Florence.

A wonderful location, beautifully decorated, comfortable rooms, great swevice , and a fantastic breakfast

We stayed at this hotel for one night, the last night of our honeymoon trip and 3rd city on our Roman Holiday Tour. The building is gorgeous, the location is fantastic, the service exceptional. We also had a room with a view of the plaza with huge windows to let in the air, the light and the sounds of the city. It is conveniently located within walking distance of Michaelengo's David in the Accademia museum and the amazing Uffizi gallery, cathedral and Duomo. The roof of the hotel has an open air terrace with bistro style tables and chairs. My husband and I enjoyed the view, the air and some wine and had the rooftop to ourselves. It was lovely and relaxing. The breakfast and restaurant area was stunning.