Crowne Plaza Orlando Universal

It was a nice hotel, but as far as getting our room cleaned it was impossible, stayed 3 nights and never got the room cleaned....they didn't come until after 4, which was around the time we got back from the parks, and we were taking showers and getting ready to go out for dinner, so when I would tell them someone was in the shower, I was asked when were we going to be done and I said around 5, then I was told it was too late to do the room and did we need anything.... my children even made a comment about how ridiculous it was to come clean after 4pm. In all the times I've stayed at hotels, never have had an issie with getting my room cleaned. The front desk employees and valet/concierge were very friendly. I normally don't write reviews, but my family and I were not happy with the housekeeping, and these problems don't get taken care of unless they know....or maybe they won't get taken care of...I won't ever stay there again, already booked my next vacation in Orlando and we're not staying there...

The staff was so helpful and courteous! The room was clean and comfortable. I would make this my go-to hotel every time I visit Orlando.

For business travel it's comfortable. Good breakfast but a bit pricey unless you really pig out. Did not have time to experience all the amenities but was comfortable, clean and welcoming.

The service there was five star as far as I’m concerned between the front desk people in the bartenders and waitresses and waiters and managers were exceptionally considerate kind and so helpful. I had my daughter’s 40th birthday party there and the chef did an amazing job at comparing the cake. It even had a little chocolates with it. I was overwhelmed by the kindness. When I go to Orlando it will only be there.

The hotel was fantastic, but the restaurant needed better management. No one to seat us or serve us until we went to concierge to ask.