Howard Johnson Burlington - Burlington

Everyone was very kind, even when my son had the waffle mix machine "explode" everywhere.

The hotel staff had no idea what they were doing. They gave people wrong directions to rooms. They put an elderly woman in a wheel chair on the second floor when there is no elevator. They couldn't find our reservations. Two separate employees who worked at the front desk said they didn't know how to work the computer and then made us wait. Another employee had has pants hanging down literally below his bottom. Yet another employee stood near the front desk belching loudly and never once said excuse me. The whole check in and out experience was so bizarre that we were sure there was a hidden camera tv show. We called several times to speak to a manager and no one has called us back. The front desk also yelled at us when we asked to speak to a manager because we didn't know a specific manager's name. It was weird.

We were very disgusted after our stay. The hotel room was dirty, there was black mold in the bathroom, a roach in the vanity under the sink, the sink and tub drains were extremely slow to drain, cobwebs in corners and the staff tried to stick us with damage charges after our 2yr old son got sick in the night.

The hotel had great picture on their website and didn't quite live up to what you saw. Overall the hotel was just fine. Couldn't find the elevator but only staying one night wasn't that big a deal. Had to use an old circular staircase inside or go back outside to use easier stairs. Tiki bar was closed when I was there. Part of the carpet was wet which was unfortunate but there was no odor and the front desk had no idea why. Room had information for HBO but couldn't find the channel and again the front desk had no idea if they were supposed to have it or not. Room was worth the price but the marquis out front had a lower price posted. Would stay here again if the price was good.

It was a horrible night stay. The ac didn't work, the door latch was bang ng off our door, where someone could have easily kicked our door in. Went down to ask for another pillow, said housekeeping was gone. The room was dirty, and our bed was surrou def by floor to ceiling windows out looking the hallway. The curtains over the window barely covered the windows. The door to the bathroom wouldn't close. I will never stay here again!!!!