SpringHill Suites by Marriott Raleigh-Durham Airport/Research Triangle Park

Nice hotel in very quiet location in an industrial park area. Very helpful front desk. Clean, large room. The only trouble was the frequent smell of smoke coming through the vent in our bathroom and the vent right outside our hotel door. Clearly guests ignore the no smoking rules.

I checked in at 630 pm and the room was already used never have I ever seen such atrocity. Dirty rags on the bed. Guts what look like from a cigar. And they had the nerve to not issue my money back. Smh.

God-awful service. On Valentines Day weekend with my fiancé, they changed from our reserved king to a 2 double bed room. They did not notify me when it was changed, would not correct it, manager couldn't be bothered with a call, and they refused to prepare any of the EMPTY king rooms for us to use. The ice machine was broke on our floor, there was a bad leak in the ceiling in the hallway, and the toilet in our room the 2nd day would only flush if you turned on and off the water supply. No apology even days later. No refund for not providing the room reserved, condition of the floor, or poor service. Nothing.

Overall stay was pleasant! Front desk was super friendly. Beds were comfortable. Cleaning could have been better though. Found some sunflower seeds on the floor. The pool was nice. Breakfast was simple but it was enough for us.

When I checked in, I was given 3 different prices to pay. On hotels it said one thing, at the front desk they said another and then my folio said a different price.

I stayed here for 6 days and the first two the heat in my room wasn’t working. That’s an issue obviously because it’s cold out but I was traveling with my 4 month old daughter so heat is a must. I told the front desk about it they gave me extra blankets until maintenance came the next day because I didn’t want to move from the first to the third floor with my baby. Maintenance couldn’t fix the issue so we moved to an exact same room across the hall. They also comped us two extra free nights to make up for the two nights the heat wasn’t working in the room. All in all, the stay started a bit bad but it ended well because the front desk workers were willing to work with us and make up for their mistake which was great appreciated. I recommend this hotel because it was nice for the price and the staff was very accommodating. If we didn’t have heat issues, I would’ve given my review 5 stars.

Lovely spacious rooms and super friendly and helpful receptionist.

Crumbs were everywhere on floor. Room had an uncleaned odor when entering.

Room was dirty and towels was too. Plus you didnt get room service for clean sheets. Dirty towels was place outside of door each day. I think that is nasty.

This was the best hotel I’ve stayed in a while. Thanks