Microtel Inn & Suites by Wyndham Garland/Dallas - Garland

WHOLE FLOOR IS VERY SMOKY

When we checked in, we were told there was a $50.00 damage deposit, just in case we tore up the room! This was never mentioned in their advertising and I doubt a 51 yr old and a 70 yr old are going to damage the room. Also asked for a coffeemaker for our room--couldn't have one because doubles don't qualify for a coffeemaker. Housekeeping was A+ but front desk personelle were almost rude.

The hotel was very dirty so in the bedroom the toilets and sinks were dirty old and rusty and was supposed to be rented a deluxe bedroom ,, high humidity and odor to pi,, no good,, it wasn't what I expected,, sorry

They offered early check in for 22.50. We took them up on the offer. They charge a 50 deposit for incidentals. But how could you have incidentals they do offer a thing? We had two rooms. One was great. The other had roaches. When it was time to go check out the had to go check out the rooms before they would give you the deposit back. This guy comes back with a torn towel. We said it wasn't from our room. Then he tells us the room number and he had check out the wrong room. So that tells me they don't have to check everybody's room out. So why ours? Hmmm... Yet it gets worse. They finally get back. One room was in the credit card the other was in cash. They give us the cash back. We go eat and go get gas. We pull the same money out that the just gave us to pay for the gas. Part of it was counterfeit! We call the hotel back and they said we don't know where you got that money from. All our money is good. That was they only money in cash we had we didn't go any where else. So I wouldn't recommend any one staying there.

I stayed on a monday night. It was pretty busy only smoking rooms available. My husband, myself and 2 kids. Initial walk in: guy in the office was polite. first light switch doesn't work. We found the real one, its on the giant mirrior on the wall. I inspect the kids bed of course, it had a little mascara and orange splatter mark. (Good thing i brought their blankets) so i covered it back up and got the kids into bed. My husband and i sat on the window seal and ate dinner with the window open (the screen had cigarette burn marks all over it. We get into a very uncomfortable bed. We woke up to my daughter unfortunately throwing up. She got it on the top sheet, we were able to get her to the bathroom without a mess any where else. Well they wanted to keep a 50$ deposit for the inconvenience. Wait but where is all that money going to because there is nothing clean about that room.