Hotel Santa Fe Guam

Nice view, nice location very near the airport, friendly staff

Service is so poor I went up and down with my 2 luggage’s because they can’t get the room keys correct! At one point they gave me a key and someone was still in it. The room they gave me was so dirty and the door will not lock without slamming it. Staff don’t care there the pool was so dirty there is dirt or mildew at bottom of the pool being alone the water was black. I will not stay or recommend that place!!!

For the price i paid i feel i got cheated out my money! Could've went to a motel. Beds are hard and old , it smells, pillows are flattened, no towels only had to ask a few times till the front desk supervisor

Granted, this property is privately owned, but as much as the rooms cost, I would have thought this place would be better kept. On the positive side, the outside breakfast area has a great beach view and a fine breakfast; but that's where it stops. Our room was anything but comfortable: from the filthy looking carpet, the AC that blew cold air no matter what we set the thermostat to, the shower that dribbled water, and hot flashes like everyone was flushing their toilets and a bed that we could feel the springs through. Oh, and our "garden view" room that overlooked the trash and jet ski maintenance shop. Not nice. and never again.

The hotel looked great in the photos, but when we got there, we noticed how run down, not clean at all. The wi-fi was so slow, it was useless, the room was not cleaned, we found hair in the bathroom, in the stained bed sheets and pillow case, so we had to call house cleaning service before going to bed. The ceiling was leaking, making the part of the room and carpet wet and stink. I booked a room for a family of three, but they only provided two pillows and two towels. When I asked for extra pillow, the staff mentioned there maybe an extra charge. Many things, including ice machine, elevator, was not working. We asked about the location of museums etc., since where was no we-fi, they had no idea, and were not very helpful.The location was great, and it could be a great place to stay if the owner kept it up, maintenance and clean it, provide decent wi-fi connection (or let customers know ahead of time, so they can rent a pocket wi-fi), etc.

Nice little beach, but has several loud jet skis. Old, dirty facilities. Poor Wi-Fi connection. Restaurant downstairs is expensive and not good. Hotel is not within walking distance to anything.

Right on the beach. Nice pool and restaurant. Plastic chairs were broken so difficult to lounge pool side. Rooms were musty. The staff were quick to provide amenities to include servicing the rooms.

Unpleasant stay check in at 3pm get to the room there is no Towel Fridge was unclean left over stuff inside No coffee maker nor Microwave that is noted online . I ask the front Desk said its by request and I did but my request never arrived. Not even Hand towel or Face Towel Room was smelled dirty.

The location is great, nice and private by a lovely area next to Tumon. Lovely views outside (not from my room) and the hotel would be a classic if it were fixed up a bit. So much charm...I hope they restore it.