Florida Hotel & Conference Center in the Florida Mall

For 1 night. Just wanted to stay here to say I was here. It was a beautiful Hotel. Literally no problems whatsoever. I slept great. Highly recommended.

Excellent hotel. Cleaning could be better.

Slow service. Not accommodating. Walls seem thin, could hear people talking across hall from us & dogs barking in the room next to us. The key reader on my hotel room door died & my child & I were locked out of our room. Thankfully we were leaving that day & I had already packed up everything in our car early that morning but my drink. After multiple trips down to the front desk & waiting outside our hotel room door for the repair man I decided to just leave the drink (it was inside a cup my child gave me as a Christmas gift so it was special to me) but out of frustration & also not knowing when this door was going to be fixed. I decided to just leave. I did receive a phone call later that they were able to get into my room & they could mail me my cup. But I would have to pay all shipping charges. CRAZY! The drink voucher they give is for beer or wine at their bar or a grande coffee or tea at Starbucks. Disappointing you can not get a milk or juice at Starbucks for the children redeeming their voucher. I was planning on using valet parking as their main sign at the entrance has valet parking written on it plus my email confirmation stated valet parking in it. But they are not doing valet at the moment... would be nice if they had a sign somewhere stating that. The white hotel comforter had two yellow stains on it, gross! I moved the chair inside our room to the desk so my child & I could both sit at the desk to eat, under the chair looked like it had never been cleaned.

I love the fact that it was so convenient. Restaurants and shopping located at your finger tips. The only thing i didnt appreciate is having to call to have the trash taken away and being with a 2 year old he had an accident on the bed and i had to change the sheets (due to covid, house does.not come.). I dont mind especially because he is my child but what are the fees for if you have to do everything yourself. Free breakfast is a definite plus

Nice interior, very clean, secure, exclusive entrance to mall, friendly and respectful customer services

Amazing, hotel was perfect

Very clean and comfortable. Loved the pet policy.

Great stay! Only complaint is no regular house keeping for 3 day stay. Had to ask for towels and put trash outside door for pickup. Comfy beds and clean rooms. Great girls shopping trip location.

Nice hotel only real complaint bottom sheet had a stain. They had to come back three times with the correct sheet. We were going to put it on ourselves. Housekeeping employee was very friendly we laughed at the issue. I believe it was Maria at the front desk she was always helpful from check-in.

It was amazing to stay in such a comfortable room in the heart of Orlando! The staff was caring and extremely helpful. They always went out of their way to assist in whatever I needed.