Extended Stay America Orlando - Maitland - Pembrook Dr.

Sofa bed was extended and couch covers were on the floor when we walked in. Kids were gonna use the sofa bed. Sofa bed was broken and wouldn’t extend. Called front desk and someone came to repair, which took about 30 min. No linens were in room and maintenance man said he would have someone bring linens. Waited about 30 min and called front desk and she said I had to come down and get them. About 30-40 minutes later, housekeeping knocked and by the time I walked to the door she had already opened it. Thought that was inappropriate. Problem with all this is that we were traveling all night and had a very early morning check in and we paid early booking fee, however the kids couldn’t sleep for a good 2 hours due to the sofa bed having to be repaired and the linens being received, so the early check in fee seemed like a rip off. My mom made a complaint with front desk and was told to call the manager the next day because the manager wasn’t available. I don’t understand how the room was made available when they knew the sofabed wasn’t working. It was literally sticking out the sofa when we arrived as someone knew but forgot to repair. This was disappointing exotically when we drove all night to come crash immediately. Otherwise, the room was very clean, had privacy and the ac was amazingly cold. ;)

Noisy, “fitness center” was a room with a treadmill and an elliptical, water dripped all night, not one usb charging port

I was on a business trip and the location was great, near client. Check in was easy but this is and older property. The carpet is old, smelly and thin walls.

At this Extended Stay in Maitland, Florida. We getting ready for bed and my daughter and I pull out the Sofa bed and it blood stains covering the mattress...DISGUSTING. Photos posted below!