Holiday Inn Resort Orlando Suites - Waterpark

Had so much fun at the water park with the kids

Upon arrivals we were given room keys that did not work, then it took 30 minutes for maintenance to come open the door. We had our luggage, including wedding attire and flowers with us. I was questioned for calling the 1800 number instead of front desk when that number was never given to me. We were treated like criminals not guests! The air conditioning unit did not work properly and was not fixed. Our room was not serviced by house keeping! Will not stay here again!

We had an enjoyable time here. This is our second stay at this property. It has some good things and some things to improve on to rise above an “average” rating from me. The check-in process was slow. An addition of 2 extra employees around peak check-in/Check-out would be a great help. The staff at the front desk was courteous and helpful. They helped us change rooms to accommodate our needs for placement on the property. The overall room condition was satisfactory. A little attention to detail on cleaning could help. We had a handicap accessible room and it worked for us. The rooms are starting to show some needs for repairs in the kid’s area and built-ins. The market or main attraction/eating area on site is nice and improvements have been made since our orevious stay. The area with the most attention needed in my opinion is the “Waterpark” area. The feature needs to be resurfaced and updated. Hard to do I know in the peak season but the water feature is starting to show its age from previous life at “Nickelodeon” Waterpark Resort. The Bar area was nice and open vs the last visit we had. This was a good stay and we would stay again. If you are on a budget, or just want a busy place to stay with lots of people then this is the place for you.

Excellent customer service. My wife and I arrived earlier and were accommodated to an early check-in. Plenty of activities for the whole family

Resort is great, kids and ourselves had a great time. I really enjoyed my stay, and I would recommend it. The only thing that I was disappointed in was at checkout I waited for an hour for to get my $50 deposit back, respecionist went to get money from mananger and she never came back, I waited for an 1 hr until someone else helped me.