Hyatt Carmel Highlands, Overlooking Big Sur Coast

Even though we had reserved room with ocean view, there was a big tree right in front of our room which was blocking half of the view. After consulting the service desk, they only one other room available which was much smaller and the view was much smaller and limited (but not blocked with tree). So the $650+ per night was over rated for what we had reserved and paid for.

I was in their sales department 20 years ago offsite so it was fun to see the property again. The rooms looked weathered and look the same from 20 years ago, same artwork, furnishings dated. The carpeting looked a little newer and bed duvet. Other than that, they need to remove the 70s bathtubs or remodel the rooms for today's millennials and travelers. We called in room dining Saturday night at 8 pm after a wedding we attended at the property and no one answered or returned the voicemail message. Called the front desk and they tried and no one answered. So we waited and tried again in 30 minutes. They picked up and delivered in an hour. We ordered a hamburger well done, it came raw, the mac n cheese was cheap and from a box. I expect in a high-end hotel with these higher rates they charge to have better service and better food. This was unacceptable. When we checked out they did credit us on the in-room dining which was appreciated. The wedding ceremony was beautiful. The wait staff outside brought a few appetizers out which tasted fair. The ceviche was not good, the black bean empanadas were ok. The sit-down lunch was delicious and Dino the musician at the hotel did an excellent job at the wedding reception. You are paying for the views which are beautiful. The in-room dining should have more staff on weekends and properly cook the food. The bellmen, front desk and other property staff on site were friendly and helpful. The rooms need updating.

This was the perfect spot for our honeymoon. Very romantic.The hotel even sent us chocolate covered strawberries and a bottle of wine.

Service was great, but the rooms are a huge disappointment considering the price. We had stayed there many years ago on our honeymoon and wanted to go back out of curiosity, but don't ever have to do that again. Also, the tub spout shot off when we tried to use the shower. Not exactly the best experience given the other nice hotels in the Carmel area.

The hotel has fantastic views. The lobby, restaurant and common areas are all nice and in pretty good shape. However, the rooms are dated and both the interior and exterior of the guest rooms need refurbishing, although the bathrooms seem to have been updated. Hotel service was great. Restaurant service was mixed. Breakfast service was good. The service at dinner at Pacific's Edge was mediocre and the wine steward was poor. Overall, if it were not for the great views I would say the hotel was overpriced.