The Ritz-Carlton, San Juan - Carolina

The staff was excellent and very polite. The entire Club Level staff went above and beyond to make our stay an unforgettable experience!! Too many to name but each and every employee on the Club Level made our stay that much more amazing. I will absolutely plan another trip to the Ritz Carlton mainly because of the ninth floor employees. The price of the upgrade was a bargain just because of how friendly the Club Level staff was. I highly recommend paying for the Club upgrade!!

A great hotel to stay, and I will recommend.

The customer service in all areas of the hotel were excellent. Staff at the reception desk, bar, casino, and pool area was as good as one can expect. I wouldn't consider this hotel to be as lavish and kept up as most other Ritz Carlton hotels; however, it was clean, pretty, and comfortable. One small complaint about our room was the lack of wall plugs near any of the beds. You couldn't charge any devices and use them at the same time, unless you sat on the floor. At one point, we even laid on our tummies under the table to charge our phone and use it. One thing I strongly recommend if booking this hotel is to guard your belongings carefully when leaving the room. My wife had a white gold ring stolen when they cleaned our room. She was pretty careful about hiding all jewelry out of sight when leaving the room, except for that one day. Upon our return to our room at the end of the long day, she noticed one ring was not where she had left it. We attempted to look for it throughout our remaining days there; however, it never appeared. We notified the hotel of the missing ring, and security was notified. Some lady took a "report" of the theft on a scratch sheet of paper. We were asked if we had used the room safe in a derogatory tone. We don't expect to hear back from anyone.

It was great, as expected! The service: impeccable, as expected. I will say that the rooms, while not falling apart or anything, are looking a bit old and in need of renovation pretty soon. Additionally- while the staff IMMEDIATELY and very graciously responded to any request to clean anything again, there were several instances where you could tell the cleaning had lacked attention to detail- I would expect more from the Ritz- but as I said- they did always IMMEDIATELY rectify any issue! I would definitely stay here again. Sadly- the immediate area is not great- particularly food- wise. The Las Canarias deli was great, and Metropol was great, and if you walk a bit further: Chilli's was a fine option- but the rest was bad to abysmal. And, of course, food at the hotel is ridiculously priced (as expected)

Very nice hotel