Hilton Garden Inn Rochester Pittsford - Pittsford

Very welcoming staff. I'm a little confused with my bill, as there are 3 seperate transactions on my credit card statement, but hoping that all clears up in a day or two. Thank you for a nice weekend. We were visiting family, and had a great time. Lynne

Nice.

Seems to be a fairly new hotel so everything was in good shape. Room and bed were very comfortable and quiet. Will stay again.

I came here for business travel and this was my very first time in Rochester. Once I go there, I decided to go to the hotel restaurant for dinner. I do have to say that it seems that some of the hotel staff are a little aloof- maybe don't seem to be pay much attention to customers coming in. I had to flag down the bartender to see if there was anybody available to take my food order. The food its self is amazing. The next morning at breakfast the same thing happened-I had to try to get the attention of someone who was cooking by the buffet to see if I can get a server. This seems to be a pattern. However once I found someone the service was really good. The rooms are very comfortable, pretty standard toiletries, standard bed that was comfortable. No complaints in regards to the room. When I checked out the lady in the front just checked me out didn't really ask me anything. I was still by the front desk when another customer, a gentleman was being checked out by the same lady- what a difference! She asked the gentleman how he was how, how the stay was and how they could do better. She did not give me the same attention. The gentleman was dress for business, I was dressed to have a comfortable plane ride. She had no idea that I'm also a businesswoman. Its a matter of really treating all your customers with the same redpect. I will be traveling to Rochester often and will think twice before booking at this hotel again.

it was good