Hilton Garden Inn San Jose/Milpitas - Milpitas

Very disappointed. I discovered at 3am that the air conditioner in my room made a horribly loud buzzing noise. When nobody answered the phone at the desk, I packed up and went down to the desk and asked to be moved to a different room. I was told that the only room left was a room with two double beds near the hotel services rooms on the first floor. The AC worked in this room, but the beds were much less comfortable and there were ants in the room. No one from the hotel even apologized for the inconvenience. To top it off, the guy at the desk told me he would email me my receipt right away when I checked out, but two days later I still haven't received it. Earlier that week I stayed at the HGI in South SF. That was much nicer.

I enjoyed the cleanliness, bathroom had a framed picture and decor of room was great. Free coffee (Kruerig in every room). Microwave, fridge, flatscreen and WIFI awesome. Ample room. Everything was comfortable: lounge chair, desk chair & bed. Loved the lobby decor (bright & roomy). Cold water upon you arrival and hot coffee in the morning. Staff was very friendly and efficient, with a smile.

Very nice clean hotel with a friendly staff. Centrally located to many businesses and venues. Free parking and wifi. Wish I could've stayed a few more days.

The lobby is beautiful and well taken care of but as we checked in the lady says "oh with the price that you paid for the room, breakfast is not included. You will have to pay $14.00 if you want to have breakfast". What the heck is that "with the price you paid????" The room was very clean, however the bed was terrible it sunk in, in the middle and creaked with every move. My boyfriend and I didn't sleep well and woke with head aches and back aches.

I'm here for family reunion. Easy access to the hotel, major highways, shopping and restaurants makes Hillton Garden Inns an ideal place to stay. Free airport shuttle service, friendly staffs, comfortable rooms will no doubt bring us back.