Boulders Resort & Spa, Curio Collection by Hilton

Going through Hotels.com was not a great experience. We were first charged twice and then we were told we had two king beds, but there was one king bed and two double beds. The charges that The Boulders had did not match up with the charges that were made by Hotels.com (aka Expedia I was told by The Boulders). So The Boulders is partly to blame since Hotels.com (Expedia) is the 3rd party we were dealing with, The Boulders should convey to the 3rd party details about the property. The bedcover on our king bed had dried, bloody snot on the underside that was NOT ours! It was a good location though. I would like to go back to Boulders Spa Curio Collection in Carefree AZ, but would book and do things a lot differently!!

Such a great resort! Wonderful rooms set up as casitas! Beautiful views and hiking trails. We had a great stay! I would definitely return.

My sister and I enjoyed the resort very much. The fireplace in the casita was a nice addition. The beds were very comfortable. The staff from check in, bell staff, food service staff and spa cafe were very friendly and helpful. The grounds were beautiful and easy to get around. The only negative is that it is pretty far in proximity to off property restaurants and activities. We would definitely stay there again or recommend to others.

The resort is beautiful and we enjoyed the landscape. There was only a problem in the gorgeous room, it smelled strongly of smoke from a previous guess misused of the fireplace. My cloth still stink.

The resort is spectacular and I enjoyed the Villa that we rented. However, it is run not much better than a Motel 6 and quite frankly, I shouldn't make that equation because I've received nicer treatment at a Motel 6. I think this must be a training ground for outcast resort staff who don't understand customer service. From the get-go it was a bad experience. We arrived about an hour before check in time so we had a drink and apps in the resort bar. Our waiter lost our table and service was terribly slow. It took 45 minutes for us to get the bill after we requested it. This took us to well after check in time, but our room was still not ready. An hour later, it still was not ready. They said they would text us when it was ready. Never received one. Finally, after two hours of waiting after the check in time, the room was ready. Incompetent management! They never took responsibility for it, just blamed it on a wedding party that had been there the day before. However, that was just inconvenient as to what happened next. The resort apparently split our reservation into two stays. This led multiple parties (3x) to continue to come by our room wondering why we were still there and we should be gone. Even after explaining this to management who told us this is their SOP and everything is fine, it was not fine. At one point, we were expecting the police to come and evict us. It was awful service and the failure to take responsibility was terrible. Never Again!!!!