Holiday Inn Express & Suites Irving Conv Ctr - Las Colinas - Irving

Only negative, is there was supposed to be a sofa couch, and there wasn't one.

The room was very large and comfortable. I was with a group of 10 family members in four rooms. Unfortunately, we did not get the rooms we reserved, one group had to move due to an air conditioner that quit, we wanted to gather in the lobby area to play cards but that area was terribly hot due to more A/C problems. Finally, we got very poor service trying to track down an item left in my room when we checked out. These problems were very disappointing and tarnished what could have been a very nice stay. The pool area was nice and gave the only place my family could gather together.

Hotel is nothing special, but served it's purpose. The room was hot - do not get a room facing the sun - two outer walls or else your room will stay hot.

Seemed severely under staffed, or the staff didn't care about the state of the hotel. We had a problem with ants in our room, the elevator floors were sticky, a lot of people outside being very loud, wet dirty towels and trash all over the pool area all weekend with no clean up. The lobby/dining area was filthy: Trash over flowing in all cans, food particles left on floor and tables, including end tables in sitting area, saw eggs on one table all day long. A lot of seemingly random people loitering around outside hotel late into the night. Housekeeping was on our floor, but never checked our room, we had to call for trash pick up and toilet paper. Had to make multiple calls to get linens for the pullout bed. The room itself was very nice and spacious. Very nice decor. Great for families with kids. Nice complimentary soaps, lotions, dish soaps, plates,coffee and tea. Could be a very nice hotel if clean up was maintained throughout the day. Wouldn't even be too bothered of it wasn't so expensive. $125/night and definitely did not deliver. It should be around $80/night for what it is.

Counter staff was delightfully rude as she explained that the room I reserved was not possible. She clearly stated that they don't have King room with a sleeper sofa as the third party I booked through led me to believe. I had even called the hotel directly prior to booking because I wanted to clarify the incidentals charge as well as the availability of the room I'd selected. The agent at that time confirmed the room I was wanting and u asked about early check-in and late check-in. Either way, I had to get a different room. We were not very happy. The pool was nice, clean, and cold. We didn't partake in their breakfast as we chose to sleep late.