Hotel Viking - Newport

Very disappointed in the hotel. Paid a high price for the room which was musty smelling, bathroom ceiling paint was peeling, the sink had a huge crack in it and the toilet seat was chipped. I complained at the front desk after the first night and they moved us to the third floor from the first. This room was better, but still this hotel charges top prices for an outdated and very in need of renovation facility.

We had great expectations for Hotel Viking, and upon first impressions it did indeed live up to them. The hotel itself is pretty, and it's in a great location. Check-in was quick and easy despite the wedding crowds (and there were a bunch of them) and service overall was great. But once in our room, that's where the cracks (quite literally) started to show. The room was TINY. But that's still ok. The bathroom was TINIER. And the room on the whole was showing lots of wear and tear and it is definitely in much need of some refreshing and upgrading. Parts of the ceiling looked like it was starting to show signs of some kind of damage, maybe water damage. Same for the bathroom, it was cramped and there were cracks and overall condition was less than fantastic.

Hotel was over priced for what you get. Service was mediocre.

After reading the reviews for this place I was very excited to stay here for a wedding anniversary vacation to Newport, RI. Upon arriving, this place was horrific! The bed was broken and my husband slept directly on the springs; Woke up with a rash all over my head, face and neck, which turned into lumpy welts by brunch; The tub didn’t drain and almost overflowed; The bathroom vent fan didn’t work; Rusty brown water from both sink and tub (see photo). Before complaining, we decided to bring these issues to the hotel staff to see how they would correct the situation. They performed the following: Cleaned the bed and swapped out the pillows (although the rash continued); Fixed the tub drain and the vent fan. That was the extent. We then received significant attitude from the hotel staff, of which I don’t have enough characters to elaborate on (see Trip Advisor for a more lengthy review). My husband and I truly just wanted a nice relaxing vacation for our anniversary and this hotel made it very difficult between the room issues and the hotel staff attitude. I would have expected to pay somewhere between $50-$100 per night for this place as everything functioned as a cheap motel. Please heed my warning and do not chance ruining your trip to lovely Newport, RI as my husband and I did by staying here. There are so many other wonderful hotel options in Newport and Hotel Viking is definitely not one of them.

My stay was complicated by problems with hotel's water system: gray water on first day, no hot water on second. Hotel staff were apologetic, but could have been more solicitous, given the price. Also, $35 per night for valet parking seemed excessive; hotel had no self-parking option.