Clarion Inn

I was very disappointed in our stay. To start with the hotel description does not mention that the hotel does not have an elevator and our room was on the 2nd floor. We had a king size bed with a sofa sleeper bed. The sofa sleeper was full of crumbs and with no linens for it in the room. The bathroom had only 2 bath towels, one face towel and one hand towel (there was 2 adults with 3 small children staying in the room). I called the front desk to ask for additional towels and linens for the sofa sleeper and was told they had no more face towels available and that I had to go to the front desk to pick up because she was the only employee in the building and she could not leave the front desk. I asked if there was a manager and the clerk told me I would have to wait until Monday morning as there wouldn't be a manager on duty until then. After much complaining the clerk did agree to switch me to another room with two double beds. Turns out when I checked out Sunday morning there was a manager on duty. I explained how unhappy I was with the service I had the night before and I was told I would be compensated for my troubles and it would be credited on my credit card. However, when I received my statement I was billed the full rate with no credit.

We loved this hotel, it had a nice indoor/outdoor pool that my kids loved. The room was nice and spacious with a pull out couch and decent room in the bathroom. The whole placed was a bit dated, but looked to be top of the line when it was built or last remodeled. The staff was very friendly and the breakfast buffet was very good. I would recommend this hotel and would stay there again.

Poor room design for a/c area and pull out bed. Very hot- no fans available. Dirty pull out mattress. All decaf coffee. Sticky stuff above the bathroom door. Out dated.

Front desk was very helpful and friendly. Breakfast was ok. Some rooms in our group the air didn’t work well and our pullout was completely broken. Otherwise, clean, roomy and they allowed our group to hang out without an issue.

Not sure who tricked us: Clarion or hotels.com The stay was acceptable but not as a recommendation from hotels.com as a “comp” to the 2 queen bed room we were attempting at the sold-out Hilton Garden Inn “next door.” It was on the other side of town. It wasn’t until we arrived we discovered it was 2 full beds instead of 2 queens - and $30 more (which cost increase was expected, bed size decrease was NOT disclosed). I was so embarrassed my 67 year old parents had to sleep together on a full sized bed together! We’d stayed at this Clarion a year before in a much nicer room. This time we got a smaller, darker, less clean room, toilet ran throughout the night and the cosmic icing on the cake: the hot tub heater was broken, with no signage! But our family got some sleep and breakfast and got on our way. At least the staff was kind! We’ll work directly with other hotels in the future as we weren’t able to use our family’s military discount through hotels.com