Best Western Hospitality Hotel & Suites

My room was very cold and the thermostat was broken and set at 70. The desk person gave me a blanket. Very expensive for the older dated motel. I asked to be moved to the first floor because there’s no elevator and was told that because I already paid for the room I could not move.I will never stay at this property again and I will never recommend it to anyone. Very disappointed

Well first of all, would have been nice to tell us on check in that they do not clean the rooms. We weren’t even asked if we needed new towels. We left a 9 am and came back after visiting family at 930 pm. Our card didn’t work and we were told that she needed to activate for another night. Geez, that’s new. Especially when I paid for 2 nights. Definitely not a happy visitor

If you like your room smelling like pot, with hair in the sink and in bathtub, and even poop left in the toilet, then this hotel is for you. Upon check-in, my wife and I went to our room to change for a wedding we were attending. The windows to the room were left open to air out the room from the pot smokers who had the room before us. The bed was well-made, however that was the only plus. The bathroom had hair in the sink and in the shower, and the toilet even had poop in it from either the previous users of the room, or the cleaning staff left it behind. Clearly the room had not been cleaned outside of the bed being made. In any event, the room was the worst we had ever checked into. When we went to address our dissatisfaction with the hotel staff, the front office staff received a phone call from someone else staying at the hotel wanting to switch rooms due to their own dissatisfaction. Overall, a very disappointing experience. The only plus where the check-in staff who were helpful and later sympathetic and understanding to our dissatisfaction with the status of our room. I would steer clear of this hotel unless you enjoy a dirty room to stay in.

There was no blanket on one bed, the curtains were only sheer and did not close all the way so the hallway across from us could see right in. There was trash in the hallway all over and I had to call the front desk people 5 times before they answered just for the wifi password.

Dirty, smelly, horrible service.... try to avoid

Staff was nice but hotel a little shabby.

It was off all the people behind the desk we’re not even employees didn’t know how to check someone in we got to our room to find that some homeless people had broken into it and we’re staying in it we were given a second room the second room the door wouldn’t even shut and lock and the so-called staff told us that we needed to get out of there because we were not safe they are the police were called awful I would never stay there I would never recommend it to someone find someplace else to stay

The employees were very rude. Spiders in the bathroom, trash left from previous guests, no remote and when they brought us one it did not work, microwave did not work, multiple holes in the walls. Other people were slamming doors and being loud all night. Building smelled like weed. I would not recommend staying here.

It was fine. Key cards were not working at first. But for a one stay is was a good stay

The front desk staff was very good. They are the only staff members with whom we interacted. Room was fine. Bathroom had no grab bars for tub/shower. There should be some.