Century Plaza Hotel & Spa

Very happy with all aspects of the hotel, especially the kindness of both front desk reception Giada and valet Jesse(I hope I’ve remembered his name correctly?)

The day staff was fabulous. The room large with two comfortable beds. The cleaning staff needs to add to their check list to insure safe is open so new clients don’t have to call front desk to come and open. Also, the plumbing should be checked. Our toilet would not stop running and when night manager was called, problem could not be solved until next morning. Night manager told us two senior woman that we had to shut the wall valve on/off when using. That was his solution. Our strong recommendation was to move us to another room and provide compensation. He did do both. Staff was very helpful otherwise and service was quick and polite. Not much to walk to, great Vancouver Museum and shopping street. Hop on/off did stop at doorstep which was very helpful. The room also contained a microwave, coffee maker and frig. One comfy upholstered chair. We asked for a second chair and we were immediately accommodated. Great free wi-fi.

We prefer to stay at the hotel in Vancouver. The staff are always friendly and professional. The spa is lovely. I also had my hair done last min in the salon. Fab service. Will definitely return

Friendly staff, great location. Great value for downtown but getting old. Single pane windows = lots of street noise and cold draughts. Some rooms have balconies but no furniture so are useless. Avoid Burrard Street side. No buffet breakfast and restaurant is expensive, but there is a coffee shop.

good hotel for the price in downtown Vancouver. The staff were very friendly and helpful. The room was good with the exception of the placement of the closet - VERY difficult to access. The in-room safe was on the upper shelf of said closet - so pretty much not accessible at all for me. My daughter and I both felt that the sheets could have been much softer - they were stiff and odd feeling. Overall we were satisfied with our stay.