Millennium Knickerbocker Chicago

I was very disappointed in my stay this time as I have stayed at your hotel in different states. First concern at check in each question I asked the desk clerk could not answer, however explained that he worked in housekeeping and wanted me to know if the staffing issues related to COVID 19. Secondly, in this particular city dine in was not a option only carry out understanding this you would think as a courtesy a microwave would be available , not necessarily in each room but possibly a area for convenience. Guess what though ??? There were two phones in my room neither of them worked nor did the lamp, asked the front desk guy, yes the one in housekeeping only to tell me he will let “ housekeeping” know. Just not my best visit .

The hotel it’s self was nice but it didn’t seem to be super clean ... like it was cleaned but not right before we got there . It looks as if the room was dusty and had old stains on the furniture

We go to Chicago often for overnights or concerts. This was a trip to celebrate a dear friend's 60th. We enjoy staying here due to the proximity to places we go to eat and shop at....plus the entire place has a historic feel to it, like walking back in time, but brand spanking clean.

The shower was dirty and I woke up with a rash on my neck

A really old cup left under the bed room service chose not to grab. No microwave, the WiFi didn’t work once in my 3 days. The refrigerator wasn’t cold and got complained about being too loud before 10. This hotel looks nice and the workers are but if you are trying to enjoy yourself go somewhere else.

Even when the hotel's agent provided us with a room upgrade due to availability, it was a bit disappointing that AC did'not work properly and made a lot (a lot) of noise; also, beds were extremely soft, along with all pillows so our sleeping could be better.

This has been a go to for several visits back to our former hometown. This was not our favorite visit. The gentleman working registration NEVER looked up once as we walked in to a completely empty lobby/front desk. He barely looked at us while we checked in, either. When we checked out and were waiting in lobby to leave, we were accosted by Craig the valet. He was so ridiculously overbearing trying to talk AT us, to prove how much he knew about hospitality and about life, he made us all VERY uncomfortable. Then he told us when we wanted to come back to call and ‘tell them Craig said to ask for him and we would get a great rate...’ ...... the room was ok (little dated) picture falling from matting in frame, can’t turn on shower w/o stepping in and getting cold water on you first. Painting and electric work taking place in lobby during this time caused all sorts of lights on and off/flickering while we were there. No complimentary coffee or water available in lobby - EVERYBODY has that now! LOVE the historic property and the location in downtown, but don’t know that we will stay again after this trip.

Room is much smaller than pictures make it out to be and there is very little bathroom privacy due to the sliding door being an inch or two off the wall. Bed is comfy and staff is friendly though!

Valet took an hour