Shangri-La Hotel, Beijing

We liked their mattress and pillows and loved their Buffett!

I booked a non-smoking room but was given a room full of smoking smell. Upon my complaint, however, I got a replacement; this time a non-smoking room. Although I am happy with the final outcome, I wish they had done right the first time.

Staff were very good. I was there with a colleague for business and they were very helpful around transport etc. The bed was very comfortable but overall the rooms are looking tired. Great location for our main meetings not so good for others. Will stay again.

This is a well known 5-star hotel chain. However, my experience at this site suggests that better staff training and better maintenance of room facilities are required. I stayed in a luxurious suite on the top floor. However, I had problems with my shower, bathroom sink and toilet. Wifi was also very unreliable.

Clean neat property. Very friendly staff and service.

The staff were professional, courteous, and over the top generous! They allowed me to check in, and out, early. The rooms, restaurants, and facilities were all clean, modern, and luxurious. As well, all of the staff spoke English very well!

The best aspect of the hotel was the excellent staff and the services they offered. I also liked the lobby area , it was well kept and was beautiful.

We liked everything. The room was good, the staff were most helpful and the gardens are delightful. We will certainly recommend it to our friends.

Excellent hotel in all ways. Very kind and helpful staff.

the check-in process was horrible, we got harassed by security people and we waited for a long time without assistance.