Mercure Welcome Melbourne

Close to everything in the CBD, but room was nice & quiet

Very small room for price and all facilities tired, marked and no pride in appearance.

This property was perfectly situated, great location.

We stayed two nights and got allotted three rooms. First night could not get in to our room, reception said some one had changed the lock and never notified them. Given another room and too noisy all night no sleep due to loud rumbling noise nonstop. Next morning found our head board was up against the lift walls hence the noise. There was poo from someone’s finger on the bathroom switch’s cleaner did not do a good job. We complained and given another room. This was a better bed and decent pillows so got a good sleep. However other guests don’t think when yelling, giggling in the corridors at 2 am in the morning. Staff were good but would think twice booking in again as rooms to small. On leaving they refused to give us a printed out receipt for us to hand in because we had booked on line.

Good location. Very near to many trams stop, shopping malls and food outlets.

The staff were rude and unprofessional. Specifically referring to the manager. The room was a terrible set-up. TV hidden in the corner and almost impossible to watch. Small and no view.

Well I wouldn’t really class this as a Mercure. It’s actually a really old a poorly appointed Ibis. Be prepared for a saggy bed and an aircon system that sounds like a train. Definitely not worth more than $120 a night. Having said that it was clean and the staff were friendly and reasonably efficient.

Checking in was a tad painful but after that we were pleasantly surprised--great price for very comfortable accommodation

Great location, easily accessible to shopping and eating out. Room was spacious and clean. Check out at 11am was great. Only problem was when we tried to check in we were told our booking had been cancelled, which we couldn't understand as we had only booked the night before online. We were told it had been cancelled and there were no rooms left in the same price range. We showed our bank statement saying that the room had already come out of our account and that we definitely hadn't cancelled. We got sent around to the café with a coffee voucher and told to come back in half an hour. It was an inconvenience as my husband had come straight from work and needed to shower so we could meet friends in the city. We went back and they had a room for us. The lady was very apologetic, but it was a bit frustrating for this to have happened and pushed our plans out.

the only thing good is the location !! hotel is clean but outdated !!