Raffaello Hotel

the girl at the front desk didn't know what she was doing, so she charged me twice and I was made, the whole check in experience was TERRIBLE!

The memory foam bed and pillows were a very pleasant surprise. The staff was very friendly and helpful. The bath products were lovely. The only downside was there was no closet.

The king bed was not super comfortable.

The rooms are adequate. The heating system is extremely loud - you can't sleep with it on. Unfortunately at checkout they said they could not store my suitcases for a couple hours whilst sightseeing. Are you supposed to drag them around? These are basic hotel services. Instead, they suggested I go to the convenience store across the street and pay $12 to store two bags for two hours. What kind of solution is that? Any hotel has a small office or room where they can store your bags, and all hotels provide this service. Hospitality means going above and beyond to make your guests' stay easy.

Excellent location and very clean our room .bed is the best firm mattress and comfortable

Our bathroom in a double room was very small with no counter or cabinet to rest our makeup and hygiene supplies. Just a small shelf above the toilet.

We arrived pretty late for our check in, maybe around 10pm, and the door to our hotel room was cracked open, not shut all the way. The bed looked like someone had sat on it (who knows if random people saw the open door and went in to our room- yikes) and there was a room key left on the tv stand. There was also used shampoo and conditioner in the bathroom, along with the new bottles. The bed was comfortable and the shower was nice, but it was hot at night as the AC didn't seem to work very well. The hotel also didn't offer to hold bags after checkout so we had to walk across the street and pay $20 at a convenient store so we didn't have to lug our suitcases around until it was time for our flight. We did not have our room serviced once over the span of our 3 night stay. Overall not the best, but we weren't too upset.

Our room wasn't ready (we tried to check in early) so they bumped us up to a suite that was ready. Very nice!

There were nails sticking up front th carpet and it hurt my feed and cut it open

loved this boutique hotel! it was more like a 1 bedroom apartment. so stylish and clean. walking distance to shopping, restaurants, lake and river! loved it and we will definitely stay here again when we come to visit Chicago