Pinnacle Hotel Harbourfront

Bed and pillows a bit too soft for my preference, but otherwise a clean room, in a great location, and at a great rate.

The staff, with the exception of restaurant- were helpful and friendly. The hotel is way past serious need of TLC. The elevators were broken. The front desk suggested I trek my luggage and my 6 year old daughter up the stairs to our 15th floor as it would be faster than waiting in line for the sole working elevator. The pool is yellow tinged and the walls are painted over mold. The dresser drawers in our room wouldn’t stay closed. So, trying to walk to the bathroom in the dark at night was treacherous. Finally, the cable was sketchy- so the tv would stop working just because. When I tried to call the front desk to see what was the problem, no one picked up for the ten minutes I let it ring. Honestly, spend another $20 and stay anywhere but this hotel. You’ll be glad you did.

Location was excellent, nice view of ocean, seaplanes, mountains. Room wan clean. Repairs needed- bathroom door didn’t close all the way, can’t stand in front of sink because toilet is there! Elevators were a disaster, two of four not working, no signage for stairs to use or apologies. People dragging luggage down stairs after 20 minutes waiting. Manager did apologize when addressed by self. Pool great for kids. Nice, complete fitness area. Overall good stay despite elevators. Housekeeping staff was lovely.

It was mostly amazing. In our room you could hear the elevator mechanisms running all night. It was relatively quiet and mostly a background white noise like sound. Sometimes sounded like someone was roller blading in the room above but I'm pretty sure it was just the elevator.

Though the Hotel itself is showing some signs of age particularly in the pool area, it has been renovated recently and is quite clean and comfortable. We enjoyed our stay immensely and the the views of Burrard Inlet and North Vancouver were amazing and definitely worth the slightly higher price.