The Tuscany - A St Giles Signature Hotel - New York

Friendly staff- upgraded us when we checked in to a Room with a King bed at no extra charge which was very spacious. Loved the decor- bed was extremely comfortable. Housekeeping mistakenly took one of our towels (looked exactly like theirs except ours had an emblem on it). Hotel and staff went out of their way not only to find it but because I had left they mailed it to my residence. Definitely staying there again!

Specially booked this hotel as my last few days stay in NY. It was my wedding anniversary stay hence put in request for high floor. When reached the hotel earlier, room given was 3rd floor. Asked the reception that I put in request, he gave me a look and say the check in time was 3pm. He could have just tell me to leave my luggage there and come back when the room was ready. Didn't want to argue further, hence just took the room. Room space was very big but to compare to the hotel we stayed earlier, with same pricing, I would have just extended my stay at previous hotel. Location was nearer to times square compared to Tuscany. Another disappointed experience with booking of Shared shuttle with concierge, booked one day in advance as per informed by hotel. Concierge told me that the bus will come at 9.30am, we came down n waited but bus was late, hence checked with The Court unfriendly reception, she say usually bus will be late due to traffic, checked again 15mins later, then she assist to call the bus company, thereafter say I booked 945am, forgodsake, please look at my booking slip, it stated 9.30am. The bus only came after 10am. I will not return to this hotel ever. Really disappointed.

I am definitely staying here again the next time I'm in NY! What a gem. The rooms were so spacious for NYC standards and very modern and clean. The front desk was very accommodating and gave us a great room even when we checked in at 10PM. The location is close to Grand Central Station so it's easy to get around including going and coming from JFK. You won't get a hotel like this in NY for the price! Highly recommended.

This place is basically ok. It is not charming, just utilitarian, but that's not such a bad thing. The room was ample for the price and for NY, and the area is within a 15-minute walk of lots of attractions and museums. The service was unobtrusive and very good. The view from the room was nice, of the Chrysler Building. It won't be a memorable stay, but it also won't be a nightmare. Again, that's not a bad thing...

The staff was friendly and helpful, the room was very large with a king sized bed, it's very clean and nicely decorated, and it was very quiet during our stay.