Delta Hotels by Marriott Edmonton Centre Suites

I tried to shower my first morning before heading to a meeting. However, there was no hot water at all. not a drop out of the faucet. Just the cold water tap worked. I had to resort to heating water in the in-room coffee maker, pouring cup after cup onto a wash cloth in the sink to bath with. Not fun. Then, after returning to my room from my conference (about 5 hours later), Housekeeping and made up my room (quite nicely mind you), but forgot to close the shower door and left the hot water faucet on when they left. I'm guessing soon after, the hotel's boilers came back on-line. The room was completely flooded/full of steam and condensation was dripping from the ceiling all over everything. The bed was a sponge, all my belongings were soaked and I couldn't even call the front desk because the phone had shorted out. In the end, management was very apologetic and quickly gave me a new room. I was quite disappointed that they said: "Normally we would comp your stay for this, but since you booked through Expedia (Hotels.com), we can't do anything. The best we can do is give you a $50 F&B credit." It's unfortunate that hotels use this excuse rather than fully taking care of their guests when things go bad. Apparently they couldn't even give me enough Marriott Rewards points to cover the cost of a free night. Very disappointing.

Excellent place, location and shopping..

Friendly staff. Great stay.

All good

Some rooms only have a window to the hallway. All staff were very pleasant and accommodating. Miscommunication between staff did leave us with four room changes within the first 24 hours of being there ...