Thavorn Palm Beach Resort Phuket

Everything was perfect! We were seated in the VIP lounge to wait for our room, where we were free to help ourselves to pastries, coffee, water, dried fruit, and other snacks. The staff are so kind and had good English, too. The property is gorgeous.. you can tell a lot goes in to the landscaping. We were upgraded to a suite for free which was lovely. All of the pools are gorgeous. And the beach is just across the street, with a crossing guard to assist you which is especially nice. Beach was gorgeous, less crowded that patong beach. My favourite part was the breakfast!! So tasty! And kept me full all day! Everything was super clean. I’d recommend for sure

Hotel was lovely and clean, lovely grounds, lovely pool, great swim up, nice big shower in room. Air con worked fine. Decor was a bit old school but was still nice and tasteful. Reception staff were great and very accommodating! They rang us a few times upon check in to see if we were ok and room was ok, this was a nice touch. Wi-Fi was good but didn't work well in pool area and would have been easier to have one single code throughout hotel. Happy hour was good! Staff couldn't do enough for you. Location in Karon is good, right opposite the beach. Much better than patong which is too busy. Kata beach is close by and viewpoint is worth a trip if weather nice. Some bars and restaurants around. Lots of taxis if u want to go to patong or anywhere else (make sure you barter them down as they will rip you off). Beach was nice and clean. Breakfast was good with plenty choice. The food in the Old Siam restaurant which is attached to hotel is absolutely amazing. Phuket was ok, i don't think I would return to Phuket but if I did I would stay here. Solid 4/5

Not worth to try at this level of price

1. Not 5-star suggested by Hotel.com. Nowhere close to the pictures shown. Hotel is old and needs serious renovation in order to charge this price. It's not difficult to find the same quality next door at lower price 2. Construction around main pool during peak season - we wouldn't have booked it if we knew. Given it's December while hotel charged highest of the year, hotel decided to do construction everyday during our stay. Sadly, hotel's trying to disturb tourists while sunbathing 3. No IDD - receptionist suggested no long distance call in room while we inquired the detail. We're requested to make the call in the reception area in order for them to time it and know how much to charge us 4. Poor service at Blue Haven Bar. There's a sign "Snack" and ones would expect it's complementary. By the minute we got the snack to our table, the server took away our food saying we couldn't have it. After a while, we noticed that some others took the snack too but not with the same treatment. We didn't understand the service level 5. Noise went thru the electronic plug in the room from next door 6. Housekeeper line is always busy 7. Hotel doesn't understand the "Do Not Disturb" sign. Housekeeper knocked our door requesting us to check out

Hotels.com rated the hotel as 4 stars. However, after staying here, I would rate it as more of 3 stars. First of all, we booked the option of getting "breakfast include", which after 4 nights, accumlated to us paying at least $40-$50 more. When we got to the hotel, we were informed that breakfast was free anyway. So I'm not sure whether that's this website's fault or the hotel. It also states on this website that check-in is anything, which we thought was great considering our flight landed at 8 am. We got to the hotel around 9 and were informed that they didn't know if our room was ready, to have a seat. We waited almost an hour as the same front desk woman went about her business. Finally we asked another receptionist what the hold up was and he had no idea. We weren't able to check in until 2. The pool and the area surroundig it were very nice. The beach was nice, besides the fact you're only able to swim was only about 50 meters long, and there was also a lifeguard blowing his whistle constantly at anyone who went over that barrier. Pretty obnoxious. Our tv in our room stopped working and when we informed the front desk, they said they could fix it the nexy day..also the day we were checking out. We also got some mystery charges when we checked out. Probably wouldn't stay here again.