DoubleTree by Hilton Hotel Southampton

This hotel unfortunately is a discredit to the Hilton brand. It is impossible to get through to the kitchen to order room service so you have to call reception who will place the order on your behalf, but bear in mind you still have to wait about 10 minutes for them to answer as well. The beds are old and creaky and you can feel the springs. Breakfast is a disaster (see pic below of what was supposed to be a toasted bacon and egg sandwich). The food in general lacks basis care in preparation. We were also charged for breakfast when it was included in the room rate, lucky we checked and queried this. Also the systems were down so in order to enter your room you had to get someone from reception to let you in as your key would not.

We stayed here so we could visit the University. We were met by lovely, professional staff. The rooms were very clean, and had everything we needed. Every single staff member we met smiled and said “good morning” or “hello”, even the painter! Breakfast was beautiful. Reception staff ever so helpful and let us store luggage while we went to the Uni after we checked out. Would definitely stay again!

where to start hotel is tired and clearly poorly Managed lift smells my bedroom smells the toilet whines loudley when you flush the bar had run out of Stella Becks vier guiness on tap only leaving over priced bottle beer to choose from had to wait around 10 mins to get seved as no one at the bar as clearly understaffed they also charge for carpark bed was like a slab of slate worse nights sleep in years reception on check out could not give receipt and said would email do then they couldn't send email not what you expect at a Hilton /Doubletree hotel shocking Avoid i could go on but i have made my point

WiFi was terrible, barely a 1MB download speed, so not good if you're planning to do any work during your stay. Food was good and great personal service that you'd expect from a Hilton.

We are returning guests- we've been last October and we're happy with it. However, on our first night, some guests are quite rowdy at 1:30 am- my sleeping toddler was on the verge of waking up. I've asked them politely to keep it down but they just carry on. Went to the front desk and send someone to speak with them. The following day, I told the front desk staff what happened the night before and just to make things right, they offered us a dinner. It doesn't make up for lost sleep but it's a good gesture that they actually listen to us.